Service Coordinator

3 days ago

Calgary, Canada Trotter & Morton Group of Companies Full time

**_Division: Trotter & Morton Facility Services Inc._**

Part of the Trotter & Morton Group of Companies, Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire hard-working and committed individuals who will contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project. We are currently looking for a Service Coordinator to join our team The Service Coordinator will provide staff support to the dispatcher team and the service manager to assure a smooth and timely flow of materials and paperwork, and act as a front-line liaison between the service manager, all department staff and customers to provide the highest quality service.

**What's** in it for you*
- Competitive salary
- Minimum 3 weeks’ paid vacation
- Extensive benefit plan
- RRSP Matching
- Professional development and training resources
- Health and Wellness program
- Inclusive and engaging work environment
- Fun company events and barbeques

**Roles and Responsibilities**
- Manage scheduling and purchase orders for sub-contractors
- Manage contract renewals, maintenance implementation and scheduling
- Inform manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations
- Immediately advise manager of customer complaints to expedite resolution to assure and maintain long
- term relationships. Communicate resolution to customer
- Perform auditing of assigned paperwork to assure accurate and timely processing
- Support and backup to dispatcher
- Build and maintain rapport and positive working relationships with field and office personnel to resolve problems, exploit opportunities and maximize profits. Process all data according to Company and LINC procedures
- Assure all contract files are properly established and maintained
- Recognize the relationship between good performance, customer satisfaction and sales opportunities. Understand sales objectives. Promote upgrading and new business by continuously reporting sales leads
- Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities
- Perform other duties as required

**Required Skills**:

- Solid organizational skills
- Ability to multitask
- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to problem solve

Required Experience
- High School Diploma or equivalent
- Minimum 2 to 3 years experience in an administrative role
- Office Supervisory experience considered an asset

**Our Commitment to Diversity**

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

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