Program Coordinator

**About Us**:
Since 1985, URSA continues to meet the needs of individuals with developmental disabilities, brain injuries and medical complexities to achieve and sustain a high quality of life utilizing a wholistic model of service delivery. URSA supports the child, youth and / or adult and their natural supports to thrive in home and community environments. URSA is built on the philosophy of fostering relationships and breaking down barriers for our individuals to offer them opportunity to thrive in their daily lives.

**The Opportunity**:
Reporting to the Program Manager, the Program Coordinator is responsible for the administration and day-to-day operations of the Brain Injury Services day program. Responsibilities include all aspects of the supervision/direction of the rehabilitation team, ensuring compliance with Agency standards and facilitating the development of individuals within a 24-hour wholistic model.

**A typical day as a Program Coordinator may include**:

- Builds strong individual relations, delivering individual-centric solutions and identifying opportunities that benefit the individuals in the program.
- Lead a team of Community Rehabilitation Workers, ensuring that the individual’s goals focusing on quality of life are implemented and an environment with high standards is maintained.
- Build a positive team environment and ensure that staff keep current with required trainings and certifications.
- With support from Program Manager, coordinates program intakes to ensure occupancy remains high and individuals are matched with the program that will best meet their needs.
- Plan, schedule, and attend annual individual conferences and ensuring staff provide timely updates about status of individual goals.
- Ensures that all necessary intake forms are completed, and consents are updated on a yearly basis as per accreditation standards.
- Supports the team to implement activities and outings that focus on quality of life and skills for the individuals.
- Communicates and consults with families and guardians on a regular basis, providing solutions and support to address their concerns and feedback.
- Keep current on all individual health concerns, ensuring proper procedures are followed by team members and identifying when additional consultations need to occur with external health care providers.
- Ensures all recommendations for changes/improvements to dietary issues/therapeutic feeding techniques, etc. are forwarded to the appropriate specialist.
- Maintains confidentiality, adhering to the Ethical Code of Conduct and monitors program operations to ensure compliance to all policies, procedures, legislation, accreditation and Health and Safety standards.
- Accurately completing all paperwork requirements related to individuals and agency policy, procedures and processes.
- Completes annual planning of individual budgets as appropriate and monitoring all site/individual funds.
- Ensures that all monthly paperwork related to the program, expenses and timesheets are accurate and submitted on-time.
- Participates in an on-call rotation.
- Chairs program meetings and attends all other regular scheduled meetings.
- Facilitates training for team members within URSA as needed.

**What you offer**:

- A certificate, diploma, or degree in rehabilitation or related human services field
- 3-5 years’ experience working with persons with disabilities
- Minimum 3 years’ experience in administration and supervision of a 7-20-member team.
- Willing to work a flexible schedule to support the needs of the program and organization
- Ability to coordinate services within a multi disciplinary team
- Experience working with individuals with cognitive disability
- Have current Standard First Aid and level C CPR
- Clear Criminal Record Check with Vulnerable Sector Check
- Clear Child Intervention Record Check
- A valid Class 5 driver’s license with 3 years clear driving record in Canada and must become an agency van driver.
- A minimum of $1,000,000 in liability insurance

**What we offer**:

- A positive work environment where people can see the impact of the individuals we serve.
- A competitive total compensation package including benefits, RRSP, optional TFSA, 3 weeks’ vacation to start and 2 URSA days per calendar year pro-rated to start date.
- Employer-paid benefits plan (eligible after waiting period)
- The opportunity to professionally develop your skills and coach others.
- The opportunity to work in an organization that focuses on innovative programs and services.

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Work Location: In person