Service Coordinator

3 days ago

Calgary, Alberta, Canada Finning Full time
Company:Finning CanadaNumber of Openings:1Worker Type:Temporary (Fixed Term)Position Overview:Join Finning and play a key role in supporting service operations by coordinating Maintenance Customer Orders (MCOs), dispatching technicians, and ensuring smooth workflow execution. This position offers:

• A dynamic role focused on managing administrative processes, scheduling, and customer communications.

• Opportunities to collaborate with internal teams and external customers to maintain Service Excellence standards.

• A chance to contribute to operational efficiency and customer satisfaction through accurate scheduling and proactive communication.

As a Service Coordinator – Dispatcher, you will track and report MCO progress, dispatch technicians, and serve as a primary point of contact for customers throughout the service process. If you are detail-oriented, organized, and thrive in a fast-paced environment, this is a job for youJob Description:
  • Verify and confirm information for MCO creation, including credit approval, marketing programs, and service history.
  • Open MCOs and work orders, ensuring alignment with scope, budget, and schedule.
  • Maintain document control within Case and WFE systems and ensure compliance with Service Excellence governance.
  • Dispatch technicians to jobs based on skill set, availability, and priority, ensuring efficient resource allocation.
  • Coordinate transportation, site access, and third-party contractor arrangements as required.
  • Support repair execution by updating systems in real time, managing adjustments, and monitoring progress.
  • Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
  • Communicate proactively with external customers regarding job status, scheduling changes, and completion timelines.
  • Initiate closure activities, validate documentation, and ensure readiness for invoicing.

Day-to-Day Activities:

  • Dispatch technicians and manage daily scheduling to optimize productivity and meet customer commitments.
  • Monitor MCO progress and update systems (Case, WFE, SWIP Tool, M3) in real time.
  • Respond to service, warranty, and customer inquiries promptly and professionally.
  • Provide regular updates to customers on job status and anticipated timelines.
  • Ensure timely completion of closure documentation and invoicing activities.

Requirements:

  • Secondary education with a focus on administrative management, business management, or accounting/financial training is an asset.
  • 2+ years of experience in dealership, dispatching, project coordination, or service-related roles in construction, oilfield, forestry, marine, or similar industries.
  • Strong communication skills with the ability to manage internal and external stakeholder relationships.
  • Proficiency in Microsoft Office applications and familiarity with Salesforce and other service-related systems.
  • Ability to multitask, manage priorities, and work effectively in a fast-paced environment.

Important:

  • This position is based out of our Calgary branch location.
  • Temporary, full-time role.
  • 6-month contract with potential for extension.
  • Monday – Friday, 5x2 schedule.

If you're ready to support service operations, manage dispatching, and deliver exceptional customer communication, apply today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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