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Front Desk/customer Service Officer

2 weeks ago

Mississauga, Canada FMF Glass Hardware Full time

**Job Title**: Front Desk/Customer Service Officer
**Duty Station**: FMF Glass Hardware, 7205 Tranmere Drive Unit 9 Mississauga Ontario L5S 1N4

**Job Timing**:8:00 am to 5:00 pm
**Reports to**: Top Management

**About the Company**:
FMF is a proud Canadian company, led by a team of seasoned professionals with over 20 years of experience in the industry. We acknowledge the importance of quality, durability, and craftsmanship in every product and service we offer. Our commitment to exceptional customer service and satisfaction remains at the forefront of our operations. Since our inception, FMF has strived to be more than just a hardware company—we aim to deliver superior products and services, backed by extensive industry knowledge and expertise. We take pride in our continued success in upholding the highest standards of excellence.

**Position Summary**:
**Key Responsibilities**:

- Greeting and assisting visitors in a professional manner.
- Addressing and resolving customer issues promptly and efficiently.
- Providing product information and answering inquiries.
- Responding to inventory inquiries and providing detailed product information
- Coordinating with warehouse and shipping teams to ensure timely order fulfillment and accurate delivery.
- Ensuring high levels of customer satisfaction through effective communication and problem resolution

**Skills and Abilities**
- Customer Service Skills: Empathy, active listening, and patience.
- Communication Skills: Clear verbal and written communication.
- Problem-Solving Ability: Handling complaints or unexpected issues calmly.
- Multitasking: Managing multiple tasks simultaneously without compromising accuracy.
- Strong communication skills with the ability to analyze guest needs effectively.
- Experience in sales or upselling techniques is advantageous.
- Technical Proficiency: Familiarity with order management software, CRM tools, or phone systems and product knowledge.
- Canadian Experience: Minimum of 1-3 years in customer service within Canada.
- Product knowledge in the field of Glass Hardware Industry.

**Qualifications**:

- Bachelor’s degree or equivalent (additional certification preferred).
- Previous front desk or receptionist experience is an asset.
- Excellent communication, interpersonal, and organizational skills.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Professional appearance and demeanor.
- Familiarity with office software (e.g., MS Office Suite) and phone systems.

**Job Type**: Most importantly, our team members are committed to long-term collaboration and growth within the organization.

**Timing**: This position requires work **F**rom 8:00am to 5:00pm - Monday to Friday

**Salary**: Competitive pay rate is going to be offered

Pay: $18.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 3 years (required)

Work Location: In person