HR Service Specialist

1 week ago

Sherwood Park, Canada Strathcona County Full time

This posting is for one full-time temporary position up to one year

The Human Resources Service Specialist is the backbone of day-to-day HR operations. This role focuses on accurately processing employee lifecycle transactions—from hire to retire—while delivering responsive service and ensuring compliance with HR policies and systems. As part of the HR Service Centre team, this position keeps HR processes moving smoothly, reliably, and on time.

**Key Responsibilities**- Administer HR processes throughout the employee lifecycle, including hiring, onboarding, employee changes, promotions, compensation adjustments, benefits, terminations, and offboarding- Accurately execute transactions in Oracle HCM and through related administrative processes outside the system- Manage day-to-day benefits administration- Collaborate with HR Business Partners, Payroll, HR Systems, and other teams to maintain consistent practices and meet service delivery standards- Serve as a point of escalation for employee and leader inquiries, providing clear guidance and solutions- Identify errors or gaps, troubleshoot issues, and recommend process improvements to enhance efficiency- Develop process documentation to support HR Service Centre operations- Provide Oracle system support, including advice, guidance, and coaching to others on process execution

**Qualifications and Skills**- Diploma in Human Resources, Business Administration, or a related field- Minimum of 3-5 years of progressive experience in Human Resources, with a focus on processing employee lifecycle transactions- Strong knowledge of HR policies, procedures, and best practices- Proficiency with Oracle or a similar HRIS; advanced Excel and SharePoint skills are an asset- Experience in benefits administration, ideally in a public sector environment with union and non-union plans- Ability to organize and prioritize workload in a high-volume environment while meeting deadlines.- Strong problem-solving and analytical skills with attention to detail- Demonstrated ability to handle confidential information with integrity- Excellent customer service, communication, and teamwork skills with a proactive and solutions-focused approach

**Who we are**:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.
**Why Join Strathcona County**: (depending on position)- Competitive salary and comprehensive benefits package, which includes:

- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Earned day off program
- Employee and family assistance program- Commitment to employee development, through internal and external training and development opportunities- Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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