Patient Services Specialist

**Why You Should Join Us**:
We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.

Joining our team at FYidoctors offers you a rewarding career where you can help us have a meaningful impact on people's lives while also having fun doing it

***How You’ll Benefit**
- Comprehensive rewards package
- Competitive wages and benefits
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture where collaboration is fostered
- Ongoing training and development opportunities

**Why We Need You**:
Our **Sherwood Park **clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.

As a Patient Services Specialist, you will play a critical role within FYidoctors by delivering world-class service to our patients. You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we'll continue to have a positive impact on our current patients' health and well-being, as well as the patients we haven't yet met.

This team member will work a schedule of 32-40 hours per week, Mondays through Saturdays and must be available evenings.

**What Will You Be Doing?**
- Administering pre-testing services such as retinal digital imaging
- Warmly greeting patients as they enter our clinic
- Checking patients both in and out of the office
- Billing the patient, their medical service provider and other third parties
- Managing appointment bookings, prescription printouts and billing and payments
- Office administrative tasks including processing mail, filing, and faxing
- Assistance with retail of eyewear products

**What Do You Have?**
- Passionate about customer experience; a great communicator who can provide exceptional patient care
- Committed to excelling as a member of a high performing team
- Able to multi-task in a fast-paced environment
- A high level of comfort using technology and computers with solid proficiency in MS Office Suite
- Previous experience or knowledge of routine eye care an asset

***About Us**

FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In just 12 years we have grown to more than 3,000 employees with more than 265 locations across the country. Today, as Canada’s fastest growing eye care provider and winner of Canada’s Best Managed Companies, our team of respected leaders from provincial and national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry.

From our lab to our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all our people can thrive and grow professionally and personally. Together, we proudly stand for the strength of the optometric profession and the preservation of patient care.