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Collections Agent

2 weeks ago

North York, Canada ContactPoint360 Full time

Join our ContactPoint360 Family, today

**Who We Are Looking For**:
We are hiring **Full-Time Collection Agents** to join our dynamic team. In this role, you will interact with customers via inbound and outbound calls, assisting with outstanding payments and account resolutions.

**Key Responsibilities**:

- Resolve account delinquencies while ensuring compliance with policies and procedures.
- Maintain professionalism, empathy, and strong communication while handling sensitive financial matters.
- Accurately document customer interactions and payment commitments in company systems.

**What You Bring**:

- **Collections experience is a must** with a strong ability to handle negotiations.
- **Exceptional communication and interpersonal skills** to effectively engage with customers.
- **Strong negotiation skills** with the ability to influence payment outcomes.
- A high level of **grit and resilience** to overcome challenges and objections.
- Ability to work in a **fast-paced, results-driven environment**.
- **Strong decision-making skills** and the ability to troubleshoot customer issues.
- **Team-player mindset** with enthusiasm and a positive attitude.
- Proficiency in **MS Outlook and MS Excel**.
- Post-secondary education (preferred) or equivalent experience.
- Must be **18 years or older**.
- Ability to **pass a background check** with a valid government ID.

**Work-From-Home Requirements**:

- **Wired headset and hardwired internet connection**.
- Company-provided equipment to be picked up from our office before your start date.

**Why Join CP360?**
- **Comprehensive paid training** to set you up for success.
- **Medical and Dental Insurance** for your well-being.
- **Paid vacation time** to maintain work-life balance.
- **Referral bonuses** for bringing great talent to our team.

Be part of a company that values its employees, fosters career growth, and is committed to delivering **exceptional customer experiences**. If you’re a **skilled negotiator** with a passion for customer service, we want you on our team

Follow us on:
Linkedin: ContactPoint 360 
Facebook: ContactPoint 360 
Instagram: ContactPoint 360 
Twitter: ContactPoint 360 

Company Information

**Join our CP360 Family, today**

**At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.** As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. **ContactPoint360 is where innovation, execution, and customer obsession meet.**

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

**Our Purpose**:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Pay: $17.20 per hour

Expected hours: 40 - 44 per week

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- are you willing to service up to 8.5 hours between 8:00 am to 8:00 pm EST, Monday to Friday, 5 days on and 2 days off?

**Experience**:

- collections: 1 year (required)
- Negotiation: 1 year (preferred)

Work Location: In person

Expected start date: 2025-02-24