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Client Relations Coordinator

4 weeks ago

Brampton, Canada Jones Healthcare Group Full time

Join Jones Healthcare Group - Where Innovation Meets Purpose

At Jones, we’re committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions.

**Summary of position**:
**If you love **creating connections and building relationships with stakeholders, you will want to consider this role.

**If you get inspired by** the impact of exceptional customer service on overall satisfaction, this position is the right fit.

**If you are driven by** effective communication, timely order management, and strong collaboration, this is the opportunity for you.

The **Client Relations Coordinator **will be responsible for managing all aspects of assigned customer orders and the primary point of contact between the customer and various internal teams, making sure products are delivered on time, while providing exceptional service that boosts customer satisfaction.

**More about your responsibilities**:

- **Order Management**: Receive and process customer purchase orders, ensuring Minimum Order Quantity (MOQs) and pricing are accurate and up-to-date.
- **Customer Inquiries**: Respond to inquiries professionally and promptly, collaborating with relevant departments for resolution.
- **Order Entry**: Enter new and repeat orders accurately into the Visual ERP System and forward to appropriate personnel. Submit necessary reports and notifications in the customer’s ERP portal, coordinating with the supply chain on delivery dates
- **Packaging Instructions**: Collaborate with internal teams to develop and finalize packaging work instructions, ensuring completion per production schedules.
- **Artwork Coordination**: Manage customer artwork, CADs, technical reviews, revisions, and implementation with suppliers, art houses, and internal teams.
- **Production Planning**: Assist in planning customer orders and participate in weekly production meetings.
- **Quality Assurance Support**: Support QA teams with quality review documentation, batch documentation, sample shipments, and QA audits. Adhere to JHG Quality Management.
- **Project Planning**: Represent the Customer Service team on project and demand planning calls, providing relevant insights.
- **Import/Export Coordination**: Assist with import/export paperwork, temperature data coordination, and timely export of finished goods.
- **Inventory Management**: Manage monthly customer inventory reports and support annual inventory audits and bulk inventory destruction tracking.

**What you’ll bring**
- Values that mirror ours, from the Inside Out: Ingenuity, Nimble, Supportive, Inclusive, Driven, Empathetic
- Post-secondary Diploma in Business an asset but not critical to the position
- Experience in a project management or customer service environment required, preferably within a corporate printing/packaging/manufacturing industry
- Proficiency in MS Outlook, Word and Excel
- Order management experience within an ERP environment is a strong asset.
- Experience within a pharmaceutical or food environment
- Understanding/familiarity of cGMP
- Experience within a regulated environment packaging/food/pharmaceutical (FDA, Health Canada)

**We care about our colleagues, some benefits we offer are**:

- A safe, respectful, diverse, and inclusive environment
- Competitive compensation and equitable people practices
- Comprehensive benefits and an RRSP program where we match up to 5% of your earnings
- Opportunities to grow and develop, alongside a supportive team
- Employee and family assistance program
- Referral bonuses
- Education reimbursement program
- Colleague appreciation events and more

Please submit a resume and let us know why you are interested.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.

For all feedback on equity and accommodation needs, please also contact the Human Resources department.