Client Services Coordinator
1 week ago
**About TixHub**
Based in the GTA, TixHub is a leading Canadian software provider of cloud-based ERP Ticketing solution for the performing arts industry, serving clients across Canada since 1999.
**Position**
We have an immediate opening for a Client Services Coordinator: This is a full-time position
**Location**:
- Primarily work from home
**Hours**:
- Monday to Friday 9 AM - 5 PM
- Emergency support might be required on weekends or evenings in a remote manner
- Start Date: Immediate
- Salary package
- Salary $45,000 to 50,000 (depending on the seniority level of the applicant)
- Vacation
- Benefits
- Travel, internet and phone allowance where applicable
**RESPONSIBILITIES**
- Responsibilities will include but not limited to client interaction for:
- Training - TixHub provides ongoing training to our clients for staff changeover, refresher and new features. This training is offered via zoom and in some cases in person
- Customer Service - aiding in all areas of TixHub as required by our clients
- Product demo to internal and potential clients
- Customer Support - trouble shooting and assisting in solving the immediate needs of a customer in a timely manner
**Typical daily stsk would be as follows**:
- Monitor TixHub support number for any requests coming on the same
- Communicate to the development team client needs, timelines etc.
- Document everything in Support tracking system
- Open support tracking system and manage new and existing support requests.
- Service client training needs; schedule and run the sessions if needed
- If there is any new industry standards or best practices from work flow perspective then update TixHub Training materials with the information
- Sit in production development sessions that PD team might have with the client, these are zoom sessions between usually myself and the client team
*
Pay: $45,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Work Location: Hybrid remote in Brampton, ON L6T 5A9
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