Quality Assurance Coordinator

JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
Reporting to the Quality Assurance (Product Care) Manager, the Quality Assurance Coordinator will be responsible for day-to-day quality checks on the production floor while maintaining a prominent level of Quality checks at the repairs workshop and consumables for an apparel client.
SHIFT
Morning or Afternoon
RESPONSIBILITIES
- Perform regular quality checks on the production floor to ensure production meets client's standards for accuracy, etc.
- Record and report on the outcomes of the quality audits to the Supervisor.
- Participate in writing and maintaining Client Specifications/SOPs following quality control guidelines.
- Work closely with all departments to ensure staff are working in compliance with client expectations.
- Provide recommendations for process improvement to reduce cost and improve quality.
- Assist with the preparation of external quality audits.
- Assist in creating and maintaining an environment that promotes positive communication within the facility as well as fostering teamwork within the operation.
- Maintain a clean and safe work environment.
- Training e-commerce distribution center's team from beginning to end, according to the client’s quality expectations and adjusting training processes based on needs.
- Creating, adapting and carrying out training programs and transmitting the correct philosophy of product care, quality, and image.
- Updating training manuals, always maintaining the client’s level of expectations.
- Responsible for creating and implementing a daily reporting system, gathering data across areas and shifts based on quality performance, error tracker, training tracker, customer claims, tidiness, and cleanliness.
- Responsible for all consumables on hand, coordinating needs, calculation and order placing.
- Contributing to building and maintaining a team that is responsible of product care and training within the distribution center.
- Responsible for total quality across all shifts, areas, and processes.
- Complete paperwork and documentation accurately and effectively.

EXPERIENCE
- 3PL experience would be an asset.
- E-Commerce experience is an asset.
- Flexible to work overtime when required.
- Experience in fashion retail is a plus

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- College diploma in logistics management is preferred.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.