Call Center Supervisor

5 days ago

Vaughan, Canada Pizzaville Inc. Full time

**Job description**

Call Center Supervisors are responsible for delivering high standards of service to customers by making the most cost-effective and efficient use of the call-center and technology resources (Pizzaville Online Ordering System). The Supervisors use a variety of methods to improve call-center performance such as providing excellent training, ensuring call-monitoring is completed, tracking punctuality and attendance, and preparing performance reviews so the agent is aware of their strengths and weaknesses. The supervisor must be a combination of an expert customer service provider, coach, trainer and motivator. A supervisor must also be organized, reliable and results-driven. In addition they need to be an excellent problem-solver and have excellent customer service and communication skills.

**Specific Duties and Responsibilities**
- Communicate company goals to employees so every employee understands their role in the company
- Documenting employee behaviour and performance, which assists in preparing performance appraisals of team members
- Supervising the staff and assisting staff with customer orders and customer complaints
- Perform call monitoring to ensure the business quality is maintained
- Monitor and promoting company upsells with new specials and products
- Keeping accurate documentation of franchisees for non-compliance with regards to Customer Service Policies

**Work Schedule**
- Part-Time Supervisors work approximately 20-30 hours a week. (Schedules are made 3 weeks in advance)
- Must be available to work rotating night shifts along with weekends and holidays
- Hours of Operation:

- Sunday: 11am-10pm
- Monday to Thursday: 10am-11pm
- Friday & Saturday: 10am-2am

**Knowledge and Skills**
- Excellent communication, management, interpersonal, and leadership skills are required
- Advanced conflict resolutions skills are required
- 2-3 years’ experience in a call-center environment
- 2-3 years’ experience in Customer Service
- Proficient in Microsoft office and Excel
- Minimum of a High School Diploma (Post-Secondary Degree is Preferred)

**Job Type**: Part-time
Part-time hours: 20-30 per week

**Salary**: $17.00 per hour

Schedule:

- Evenings
- Holidays
- Weekend availability

Work Location: One location

  • Call center supervisor

    6 days ago

    Vaughan, Ontario, Canada Merit Services Full time

    Job ResponsibilitiesEnsuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating agent performance, providing learning or...

  • Call Centre Supervisor

    14 hours ago

    Vaughan, Canada Pizzaville Inc. Full time

    **Job description** Call Center Supervisors are responsible for delivering high standards of service to customers by making the most cost-effective and efficient use of the call-center and technology resources (Pizzaville Online Ordering System). The Supervisors use a variety of methods to improve call-center performance such as providing excellent...

  • Dfc Customer Service Call Center Supervisor

    3 days ago

    Vaughan, Canada Lithia Master LP Company, LP Full time

    DFC Customer Service Call Center Supervisor Pfaff Home Office, Vaughan, ON L4K 42M6 Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) and Pfaff Automotive family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both...

  • Call center agents

    6 days ago

    Vaughan, Ontario, Canada Merit Services Full time

    Merit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening:  2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...

  • Call center agent

    6 days ago

    Vaughan, Ontario, Canada Merit Services Full time

    Merit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening: 2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...

  • Operations Manager, Call Center

    14 hours ago

    Vaughan, Canada International Credit Experts Inc. Full time

    Operations Manager - Call Center/Contact Centre Services, reports to Senior Manager, Operations leads a team of 4 team leads/supervisors and 80+ agents. This role is primarily responsible for monitoring and overseeing compliance, performance, and customer care operations. The operations manager will also engage directly with clients to identify business...

  • Call Center Representative

    4 days ago

    Vaughan, Canada Pizzaville Inc. Full time

    Entry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...

  • Loader Distribution Center 2nd Shift

    1 week ago

    Vaughan, Canada Drive Medical Full time

    Reports to (title): Distribution Center Supervisor Department: Distribution Centers Who is Drive DeVilbiss Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel...

  • Call Centre Operator

    4 days ago

    Vaughan, Canada Pizzaville Inc. Full time

    Entry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...

  • Garden Center Merchandiser

    15 hours ago

    Vaughan, Canada Jeffery's Greenhouses Plant II Limited Full time

    **Garden Center Merchandiser** (Vaughan) #Area4 **1 Position--Seasonal: (**early April to mid-July) **Locations**:Cityview Blvd, Vaughan, ON L4H 4E8 - **If you love flowers & plants, working outdoors and making people smile, we want to meet you!**_ - Energy and Creativity - Flair for Merchandising and Plants. (has plant knowledge or willing to learn). -...