Call center supervisor
3 days ago
Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist in management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction. Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Job requirements Must have 3 years of experience in call center supervisor roles and know the full cycle call center supervisor roles and responsibilities. High school diploma or equivalent, but more education, especially in management, is preferred. Call center, customer service, or supervisory experience is required. Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours. Skills required Excellent problem-solving, leadership, and customer service skills. #J-18808-Ljbffr
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Call center supervisor
3 days ago
Vaughan, Canada Merit Services Full timeEnsuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective...
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Call center supervisor
2 weeks ago
Vaughan, Ontario, Canada Merit Services Full timeJob ResponsibilitiesEnsuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating agent performance, providing learning or...
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Call Center Supervisor
2 weeks ago
Vaughan, Canada Pizzaville Inc. Full time**Job description** Call Center Supervisors are responsible for delivering high standards of service to customers by making the most cost-effective and efficient use of the call-center and technology resources (Pizzaville Online Ordering System). The Supervisors use a variety of methods to improve call-center performance such as providing excellent...
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Call Center Supervisor
3 days ago
Vaughan, Canada Merit Services Full timeA leading service provider in York Region, Vaughan, is seeking an experienced Call Center Supervisor. In this role, you'll ensure compliance with call center objectives while supervising agents. Responsibilities include monitoring performance, preparing analytical reports, and providing training. Candidates should have 3 years of supervisory experience in...
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Call Center Supervisor
3 days ago
Vaughan, Canada Merit Services Full timeA leading service provider in York Region, Vaughan, is seeking an experienced Call Center Supervisor. In this role, you'll ensure compliance with call center objectives while supervising agents. Responsibilities include monitoring performance, preparing analytical reports, and providing training. Candidates should have 3 years of supervisory experience in...
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Call Centre Supervisor
1 week ago
Vaughan, Canada Pizzaville Inc. Full time**Job description** Call Center Supervisors are responsible for delivering high standards of service to customers by making the most cost-effective and efficient use of the call-center and technology resources (Pizzaville Online Ordering System). The Supervisors use a variety of methods to improve call-center performance such as providing excellent...
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Dfc Customer Service Call Center Supervisor
1 week ago
Vaughan, Canada Lithia Master LP Company, LP Full timeDFC Customer Service Call Center Supervisor Pfaff Home Office, Vaughan, ON L4K 42M6 Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) and Pfaff Automotive family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both...
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Call center agents
2 weeks ago
Vaughan, Ontario, Canada Merit Services Full timeMerit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening: 2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...
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Call center agent
2 weeks ago
Vaughan, Ontario, Canada Merit Services Full timeMerit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening: 2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...
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Operations Manager, Call Center
1 week ago
Vaughan, Canada International Credit Experts Inc. Full timeOperations Manager - Call Center/Contact Centre Services, reports to Senior Manager, Operations leads a team of 4 team leads/supervisors and 80+ agents. This role is primarily responsible for monitoring and overseeing compliance, performance, and customer care operations. The operations manager will also engage directly with clients to identify business...
