Call center supervisor

Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective...

Job ResponsibilitiesEnsuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating agent performance, providing learning or...

A leading service provider in York Region, Vaughan, is seeking an experienced Call Center Supervisor. In this role, you'll ensure compliance with call center objectives while supervising agents. Responsibilities include monitoring performance, preparing analytical reports, and providing training. Candidates should have 3 years of supervisory experience in...

A leading service provider in York Region, Vaughan, is seeking an experienced Call Center Supervisor. In this role, you'll ensure compliance with call center objectives while supervising agents. Responsibilities include monitoring performance, preparing analytical reports, and providing training. Candidates should have 3 years of supervisory experience in...

**Job description** Call Center Supervisors are responsible for delivering high standards of service to customers by making the most cost-effective and efficient use of the call-center and technology resources (Pizzaville Online Ordering System). The Supervisors use a variety of methods to improve call-center performance such as providing excellent...

Merit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening:  2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...

Operations Manager - Call Center/Contact Centre Services, reports to Senior Manager, Operations leads a team of 4 team leads/supervisors and 80+ agents. This role is primarily responsible for monitoring and overseeing compliance, performance, and customer care operations. The operations manager will also engage directly with clients to identify business...

**About Marcone** Appliance Parts** **The Call Center Manager** is responsible for ensuring all incoming calls are answered in a timely manner by Customer Service Representatives and customers receive the information and assistance they are seeking. This role is responsible for call monitoring, coaching, training, disciplining, and reviewing all agents and...

Entry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...

**About City Electric Supply (CES)**: We are a family-owned electrical wholesaler dedicated to providing personalized service and support for customers in the residential, commercial, and industrial marketplace. Our “customer service first” core value has allowed us to grow continually for over 30 years while keeping our founding principle of empowering...