Call center supervisor

16 hours ago

Vaughan, Ontario, Canada Merit Services Full time $60,000 - $80,000 per year


Job Responsibilities

  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist in management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.

Job requirements

  • Must have 3 years of experience in call center supervisor roles and know the full cycle call center supervisor roles and responsibilities.
  • High school diploma or equivalent, but more education, especially in management, is preferred.
  • Call center, customer service, or supervisory experience is required.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Skills required

  • Excellent problem-solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough

  • Call center agents

    19 hours ago

    Vaughan, Ontario, Canada Merit Services Full time $18,000 - $40,000 per year

    Merit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening:  2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...

  • Call center agent

    23 hours ago

    Vaughan, Ontario, Canada Merit Services Full time $37,440 per year

    Merit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening: 2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...

  • Call Center Sales Representative

    1 day ago

    Vaughan, Ontario, Canada LG Home Comfort Full time

    Call Center Sales RepresentativePay:CA$50,000.00 per year + commissionJob description:Location: VaughanWe are seeking a motivated and results-driven Call Center Sales Representatives to join our Inside Sales team. In this role, you will be responsible for engaging with potential customers over the phone, understanding their needs, and booking appointments...

  • Supervisor, Maintenance

    1 day ago

    Vaughan, Ontario, Canada Coca-Cola Canada Bottling Limited Full time

    29 Sept 2025Facility and Work Location- North York, Weston Facility, On-siteShift/Hours – Monday-Thursday 6am-4pm Initial Posting Close Date July 11th 2025About This OpportunityReporting to the Maintenance Manager, the Maintenance Supervisor will be responsible for the management of the Maintenance department to ensure the efficiency of the highest quality...

  • Program Supervisor

    2 weeks ago

    Vaughan, Ontario, Canada Quantum Management Services Ltd. Full time $60,000 - $90,000 per year

    Position:Program SupervisorLocation:VaughanAre you ready to lead with heart and purpose?Are you a compassionate leader with a passion for mental health advocacy and program excellence? Join my client's team and help shape the future of community mental wellnessAsProgram Supervisor, you'll lead a dynamic team of mental health professionals, oversee program...

  • Distribution Center Associate I

    1 day ago

    Vaughan, Ontario, Canada White Cap Full time $21,300 - $219,600 per year

    A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...

  • Production Supervisor

    6 days ago

    Vaughan, Ontario, Canada Mircom Group of Companies Full time $70,000 - $90,000 per year

     Production Supervisor - GTAFounded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse...

  • Inside Sales Supervisor

    1 week ago

    Vaughan, Ontario, Canada Noble Corporation Full time $80,000 - $120,000 per year

    Job Overview and What We Offer YouThe Inside Sales Supervisor plays a key frontline leadership role within our high-volume wholesale plumbing branch. This position is responsible for overseeing the daily Inside Sales operations and ensuring our customers receive an exceptional experience.  Working closely with the Customer Solutions Manager, the Supervisor...

  • Shift Security Supervisor

    1 week ago

    Vaughan, Ontario, Canada Securitas Full time $40,500 - $64,500 per year

    DescriptionWe are seeking an experienced security supervisor to join our large team in North York. We are looking for individuals with a high level of customer service and security experience. Work with experienced Security Professionals, CBSA Officers and Military personnel in securing a site specializing in AI infrastructure and data and be a part of a...

  • Shift Security Supervisor

    1 week ago

    Vaughan, Ontario, Canada Securitas Canada Full time $40,000 - $80,000 per year

    We are seeking an experienced security supervisor to join our large team in North York. We are looking for individuals with a high level of customer service and security experience. Work with experienced Security Professionals, CBSA Officers and Military personnel in securing a site specializing in AI infrastructure and data and be a part of a program that...