Call center supervisor
6 days ago
Job Responsibilities
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist in management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Job requirements
- Must have 3 years of experience in call center supervisor roles and know the full cycle call center supervisor roles and responsibilities.
- High school diploma or equivalent, but more education, especially in management, is preferred.
- Call center, customer service, or supervisory experience is required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Skills required
- Excellent problem-solving, leadership, and customer service skills.
- Analytical, efficient, and thorough
-
Call center agents
6 days ago
Vaughan, Ontario, Canada Merit Services Full timeMerit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening: 2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...
-
Call center agent
6 days ago
Vaughan, Ontario, Canada Merit Services Full timeMerit Services is looking for a highly professional call center representative qualified to provide exceptional customer service to our client in the window supplier industry in Concord. Start date: ImmediatelySchedule: Morning: 11.00AM - 6.00/7.0OPM Evening: 2.00PM-3.00PM -9.00PMJob type: part-time/ full timeHourly Wage: $18/hr plus bonusJob...
-
Distribution Center Associate I
6 days ago
Vaughan, Ontario, Canada White Cap Full timeA position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...
-
Production Supervisor
2 weeks ago
Vaughan, Ontario, Canada Amir Quality Meats Inc. Full timeProduction Supervisor - Afternoon shift (3pm start)Who We Are – Sierra Custom Food Solutions a div. of the Amir Group of CompaniesAt Amir Group, we are not just in the business of food—we are shaping the future of halal protein in Canada. As one of the nation's largest and most trusted independent halal meat processors and distributors, we are proud to...
-
Ops Supervisor
3 days ago
Vaughan, Ontario, Canada Federal Express Corporation Canada Full timeThis is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures...
-
Inside Sales Supervisor
2 weeks ago
Vaughan, Ontario, Canada Noble Corporation Full timeJob Overview and What We Offer YouThe Inside Sales Supervisor plays a key frontline leadership role within our high-volume wholesale plumbing branch. This position is responsible for overseeing the daily Inside Sales operations and ensuring our customers receive an exceptional experience. Working closely with the Customer Solutions Manager, the Supervisor...
-
Shift Security Supervisor
2 weeks ago
Vaughan, Ontario, Canada Securitas Canada Full timeWe are seeking an experienced security supervisor to join our large team in North York. We are looking for individuals with a high level of customer service and security experience. Work with experienced Security Professionals, CBSA Officers and Military personnel in securing a site specializing in AI infrastructure and data and be a part of a program that...
-
Shift Security Supervisor
2 weeks ago
Vaughan, Ontario, Canada Securitas Full timeWe are seeking an experienced security supervisor to join our large team in North York. We are looking for individuals with a high level of customer service and security experience. Work with experienced Security Professionals, CBSA Officers and Military personnel in securing a site specializing in AI infrastructure and data and be a part of a program that...
-
Vaughan, Ontario, Canada AgeCare Full timeAbout Us:At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling for...
-
Scheduling Coordinator
2 weeks ago
Vaughan, Ontario, Canada Staff Relief Healthcare Services Inc. Full timeStaff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.Join our Staff Relief family and expect to receive Work Perks including:· FixedAnnual Salary· 100% employer coveredHealth and Dental Benefits· Canada Pension Plan & Employment Insurance· Shopping Work Perks· Vacation timeDUTIES AND...
