Account Managers

**Job Summary**

ClearDent is a dental practice management software company. We provide industry-certified technology and digital tools to dentists that streamline processes and practice operations, enabling them to focus on patient care. At ClearDent, we operate with the purpose of elevating oral healthcare technology for the wellbeing of all patients.

We are looking for a super driven, highly motivated self-starter who’s inspired by technology with a thirst to sell and win Does this sound like you? Then this could be the role for you.

We love to help and see our customers realize success through our integral approach to sales, through education our customers learn how to become more profitable and efficient through our world class digital platform.

The Account Manager is responsible for sales and relationship management of ClearDent’s existing customers within the assigned territory. This role operates as the lead point of contact for all matters specific to their accounts and acts as an interface between Customer Support and Customer Success.

The Account Manager is responsible for achieving annual sales targets for ClearDent’s product stack of value-add solutions including, ClearConnect, ClearInsight, ClearVault, ClearDent Cloud upgrades and any authorized partner solutions. Additional products include add-on licenses and professional services that are routinely requested during the customer life-cycle.

The Account Manager will work collaboratively with the Territory’s Outbound Account Executive during promotional events such as Study Clubs, Tradeshows, webinars and seminars.

The Account Manager will periodically visit dental practices in the territory for customer service and sales-related duties such as lunch and learns and product demonstrations

**Why Work With Us?**
- Competitive compensation package
- Growth and career development opportunities
- A flexible, fun environment that promotes healthy work-life balance

**The Role**

Revenue Generation

Oversee a portfolio of assigned customers and develop new business by:

- Serving as the lead point of contact and accountable for all post-acquisition sales activities, such as upgrades, additional licenses, new subscriptions, and introduction of new modules and partner products.

Customer service and life cycle

Build and maintain strong, long-lasting client relationships by:

- Utilizing effective customer service skills to identify the root of customer concerns and resolve those concerns by facilitating or escalating to appropriate departments
- Being the knowledge contact that works with the customers assigned directly and manage their expectation, including, but not limited to product features, service scope, contractual obligations, and more

Administration

Manage a clean and organized pipeline of business opportunities by:

- Other duties as may be required and assigned by the Manager

**What You Bring**
- Minimum two years of software sales or dental sales experience preferred
- Dental industry experience, preferably at reception or office manager level is an asset
- Demonstrated success with solving problems and advocating for customers
- Comfortable with technology, strong computer skills - you will have to become familiar with a tech stack.
- Excellent command of the English language
- Excellent presentation, verbal and written communication skills
- Strong attention to data integrity and management
- Detail oriented
- Post Secondary diploma or higher preferred
- Previous use of Salesforce CRM is an asset
- Alberta residence is an asset

**Attributes**
- Efficient and organized, able to juggle various tasks.
- Energetic, self-directed and results-oriented.
- Natural curiosity and a desire to continually grow and develop
- Comfortable working in a fast paced and dynamic environment
- Team player with a positive, “can-do” attitude, and willingness to work collaboratively.

**Work Environment**
- Working outside of regular business hours may be required (evenings and weekends)
- Some travels are required