Customer Service Representative
4 days ago
**We’re hiring Mastermind Toys has big plans and we want YOU to join our growing team We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 40 years later, Mastermind Toys is the nation’s largest specialty toy and children’s bookstore, and we deeply believe that “Play Comes First."** **Responsibilities**: - Follow established policies and routines using authority within established parameters to deal effectively with customer questions and concerns. - Use the e-Commerce system to access customer product orders and check status, order details, shipment and delivery information. Review orders to ensure consistency with approval guidelines. Release approved orders or escalate those orders that do not meet parameters. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up. - Provide information to promote satisfaction, enhance sales, and meet conversion targets for web store - Physically handle customer orders and product to review accuracy, validate returns, and generate replacements. - Accurately complete adjustments to ensure ongoing financial and inventory fidelity. - Maintain customer accounts and order records by accurately documenting customer issues, interactions, and resolutions. - Coordinate with internal and external partners to seek information on behalf of the customer. - Support retail store locations by assisting in resolving escalated customer concerns. - Meet personal & team targets related to a variety of key performance indicators of sales and productivity. **Qualifications**: - High School diploma. One year previous customer service experience (Previous Mastermind experience is an asset) - Flexibility and availability to work a variety of shifts. - Strong knowledge of customer service processes and solid problem-solving skills required - Strong clear verbal and written communications skills - Must be able to complete work to required standard and within time constraints for each activity - Demonstrated ability to work through customer issues to achieve a desired outcome - Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant, determine the nature of any accommodation that may be required._ - We sincerely thank all applicants for their interest in Mastermind Toys; however only those selected for an interview will be contacted._ **Job Types**: Full-time, Fixed term contract, Seasonal Contract length: 3 months Pay: $17.50 per hour Expected hours: 40 per week **Benefits**: - Casual dress - On-site parking Flexible language requirement: - French not required Schedule: - Day shift - Monday to Friday - Weekends as needed Application question(s): - Can you reliably commute to 415 Milner Avenue, Scarborough ON? Work Location: In person Expected start date: 2024-10-15
-
Inbound Customer Service Representative
2 weeks ago
Scarborough, Canada Zedd Customer Solutions Full timeLife is too short not to have fun. If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain excellent quality. -...
-
Customer Service Representatives
2 weeks ago
Scarborough, Canada Don Fournier Service Center Full time**Customer Service Representative (Full-time, Part-time)** Service Ontario - Agincourt and Whitby offices are seeking outgoing, organized, and professional customer service representatives to join our team and provide top-notch service to our customers in the Service Ontario private (local non-government owned) issuing offices. **Customer Service...
-
Customer Service Representative
2 days ago
Scarborough, Canada FLS Transportation Service Limited Full timeFLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch. Job duties include but not limited to: - Supporting all service requirements of assigned FLS Customers to exceed expectations - Identifying the service requirements and information required for each Customer shipment - Entering all relevant shipment...
-
Call Centre Representative
4 days ago
Scarborough, Canada Zedd Customer Solutions Full time**Job description** **COMPANY: ZEDD Customer Solutions** A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their...
-
Call Centre Representative- Sales
2 hours ago
Scarborough, Canada Zedd Customer Solutions Full timeJob description COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer...
-
Sales Representative- Call Centre
4 days ago
Scarborough, Canada Zedd Customer Solutions Full time**COMPANY: ZEDD Customer Solutions** A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer relationships...
-
Customer Service Representative
2 weeks ago
Scarborough, Canada U-Haul Full time**Location**: 4095 Kingston Road, Scarborough, Ontario M1E2M3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service Representative
4 days ago
Scarborough, Canada U-Haul Full time**Location**: 4095 Kingston Road, Scarborough, Ontario M1E2M3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service Representative
2 weeks ago
Scarborough, Canada Atlantic Packaging Products Ltd Full timeThe Atlantic Packaging Supply Chain Management Group is actively looking for a seasoned Business to Business (B2B) Customer Service Representative to join their dynamic and growing organization. Reporting into the Operations Manager this role will be the primary point of contact for post sales support for a diverse group of clients. **Responsibilities**: -...
-
Customer Service Representative
1 week ago
Scarborough, Canada Labour Master Solutions Full time**Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to work at our client's location. Location: Scarborough, ON Pay rate: $20/hr (Starting) **Job duties**: - Handling customer orders, ensuring accuracy and timely fulfillment, and tracking shipments. - Addressing customer complaints, resolving issues, and finding...
