Resident Manager

**Job Summary**

Reporting to the Condominium Corporation Property Manager, the Resident Manager represents the Condominium Corporation and is the public face of WCC No. 982. This position handles the day-to-day operations within the buildings. The Resident Manager is primarily responsible for assisting residents, acting as a liaison with Towers Realty, performing cleaning, handling maintenance, landscaping, repairs and general upkeep.

**Administrative Functions**

Afterhours emergency directions should be reported to the property manager on-call, the PM would deal with it or delegate to the site staff member if required.

Assist the Property Manager in the enforcement of by-laws, rules, and agreements.

Complete in the Towers Realty Workplace Health & Safety programs as required.

**Operational Functions**

The directive of the Corporation is that representatives work on their behalf. Residents/tenants with maintenance concerns that are not considered corporation responsibility should always be directed to report to their property owner/landlord.

The Resident Manager(s) are available by cellular phone during the day and evenings. They are expected to ensure the buildings are clean at all times, check for proper operation of the building systems (ie: boiler, air make up unit, garage door, gym, etc.). They are to respond to incidents of emergency nature and keep management informed of significant occurrences in the building in a timely manner. A detailed description of their duties is outlined below:
**Please note**: There are no extra payments contemplated in this contract for work done except as mutually agreed upon in advance.
HOURS OF DUTY
- The position is for two persons/couple to be engaged for the purpose of providing onsite services.
- Expectation of hours - including flex time: Resident Manager - 40 hours per week, Upkeep/cleaning person - 25 hours per week.
- Flexible hours means that the person on duty can leave the building for personal reasons but will respond to calls (if required return to the building or deal with the call on your return).
- Weekend requirements to clean the lobby and grounds, and on-call responsibilities will be discussed with management.

GENERAL
1. Outdoor and indoor lighting is to be checked and replaced as necessary.

2. Light timers to be adjusted as required.

3. Hallway light fixtures and air vents to be cleaned as required.

4. Outdoor and underground[SS(1] garbage area to be checked daily, kept clean and free of litter.
- Responsible for having the garbage and recycling bins available for access by the City Refuse Department at their specified time and maintaining the garbage bins in a sanitary and orderly manner. Clean around bins and report missed pickups to the APM or PM as well as notifying 311.

6. Workshop, emergency generator room[SS(2], pump rooms, boiler room, sump pits, electrical and telephone rooms to be kept dusted and free of combustible materials and garbage items at all times.

7. All garbage items to be removed from premises.

8. Cleaning list:

- Underground[SS(3] and outdoor garbage areas - sweep floor with every bin change and wash garbage room floor as required.
- Parkade floors and ramps to be swept bi-monthly; dirt to be removed and disposed of in garbage container.
- Vacuum front and underground[SS(4] entrances daily as required.
- Maintain a clean underground garbage room.
- Spot clean all stained carpeted areas as required. During the winter months, clean weekly (or as required) the elevator mats and walk off mats.
- Clean gym, wifi room and washroom daily; clean windows and floor[SS(5].
- Monitor that all gym equipment is being wiped down and in good condition.
- Clean common area glass daily (excluding windows that are not accessible).
- Vacuum all hallways and common rooms no less than once a week.
- Weekly wash/clean elevator floors - (every day in winter).[SS(6]
- Wash/clean all stairwells no less than once a month.
- Wash/clean all doors and door jams no less than once a month.

9. Parking areas to be monitored regularly for unauthorized vehicles to be towed if not registered or as per Corporation Policy.

10. Staff will maintain a friendly, helpful attitude towards residents.

11. Collect all payments left for Management and arrange for pick up.

12. Programing of entercom access for residents as required.

13. If required, accept deliveries from Postman or couriers when Owners not available and leave note for Owner to pick up.[SS(7]

14. Post Notices on board and deliver notices to residents when requested.

15. Complete minor maintenance (plumbing, electrical, painting) when required.

16. Record wifi room [SS(8] reservations and post reserved sign when rented.

17. Inspect wifi room after each rental and assess if deposit not to be returned. Advise Management if additional cleaning required.

18. Record elevator bookings for move ins and move outs. Put elevator on service and install elevator protectors. Inspect elevator after