Resident Manager

**Join Our Team at Paragon**

**The Company**

Paragon is one of Winnipeg’s largest, privately-owned real estate companies, specializing in the development of sustainable, purpose-built multifamily rental properties. Backed by over 15 years of experience, Paragon offers end-to-end real estate services - from acquisition and development to construction management and long-term property management. With over $800 million in projects under development, we are expanding our team to support our continued growth.

At Paragon, we believe in fostering an environment where our employees can thrive professionally and personally. We offer a comprehensive benefits package, career development opportunities and a dynamic workplace culture that embodies The Paragon Way.

**The Opportunity**

**What You’ll Be Doing**:
**Tenant Relations**
- Act as the primary point of contact for residents, addressing inquiries, concerns, and requests in a timely and professional manner.
- Foster positive relationships with our residents to encourage community engagement and satisfaction including sharing updates about events, policies and building notices.
- Enforce lease terms and community guidelines in collaboration with head office, addressing violations and resolving disputes effectively.

**Leasing and Occupancy**:

- Distribute lease agreements and renewal notices to residents, following up as needed to ensure completion by due date.
- Maintain accurate records of occupancy rates, unit availability and waiting lists across assigned properties**.**

**Rent Collections**:

- Collect monthly rent payments and ensure timely deposits.
- Issue late notices and coordinate payment arrangements with tenants, in collaboration with head office.
- Maintain accurate records of rent, security deposits and pet deposits, including all related transactions.

**Maintenance Coordination**:

- Schedule and oversee routine warranty and maintenance items in collaboration with head office team, contractors and service providers.
- Conduct regular inspections to identify and address issues promptly.
- Track and resolve maintenance requests through Yardi/RentCafe.

**Cleaning and Upkeep of Common Areas**:

- Maintain a clean, safe and welcoming environment in all common areas including interior and exterior spaces.
- Perform or coordinate light cleaning and minor repairs, particularly during unit turnovers.
- Report and address any hazards or urgent issues promptly.

**What You Bring to the Team**:

- High school diploma or equivalent required.
- Minimum of 2 years of experience in property management, leasing, or a related field.
- Strong organizational, communication and interpersonal skills; able to multitask effectively.
- Proficient with technology including MS Office, smartphone (iPhone/Android), and Property Management software (Yardi and RentCafe experience is an asset).
- Familiar with the Manitoba Residential Tenancies Act.
- Able to perform light maintenance, cleaning and basic repairs as needed.
- Reliable, self-motivated and detail oriented, with a professional demeanor.
- Flexibility to work non-traditional hours as needed, including evenings, weekends and holidays.
- Must provide a clear criminal record check upon request.

**Working Conditions**:
**On-Site Residence**:

- Must reside on-site at a designated property, as determined by management.
- Available to respond to emergencies outside of regular working hours.
- Own vehicle / reliable transportation preferred.

**Physical Demands**:

- Ability to lift and carry up to 25 pounds.
- Frequent standing, walking, bending, and reaching throughout the property.

**Why Join Paragon Living?**
- A supportive, collaborative team that celebrates growth and shared success
- Opportunities to contribute, learn, and lead in a growing company
- Competitive compensation and benefits
- A culture that values connection, creativity, and community

**Ready to Build Something Great With Us?**

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- How many years of property management or leasing experience do you have?
- Do you have experience with Yardi, RentCafe or any other property management software?
- Are you willing to relocate and live on site in a Paragon Living property?

Work Location: In person