Special Events Manager

2 weeks ago

NiagaraontheLake, Canada PRINCE OF WALES HOTEL Full time

The historic Prince of Wales Hotel is currently looking for an experienced Special Events Manager to join our growing team

**What you'll be responsible for**:

- Provide personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Works closely with the Food & Beverage Manager to ensure details are completed for all events.
- Coordinates and prepares BEO’s for all functions booked by the Group Sales team.
- Works with all outlets to finalize all details of function.
- Books all outside activities and prepares appropriate paperwork for billing purposes.
- Attends daily Operations and Function meetings.
- Handles all walk-ins and inquiries.
- Is on site for his/her co-coordinated events.
- Assists with complaint resolution.
- Assists Servers, Bartenders, Porters and Bussers as required during peak times.
- Meets deadlines and quotes set by Food & Beverage Manager.
- Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner.
- All aspects of client billing.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- All other duties as assigned.

**What you'll bring**:

- Excellent communication skills both oral and written.
- Extensive food and beverage knowledge.
- Knowledge of all aspects of conference and catering groups.
- Post-secondary education preferably in the hospitality industry.
- Previous background in banquets/catering industry of two (2) years.
- Good computer skills at intermediate level in word processing.
- Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset.
- Previous up-selling and/or sales experience is considered an asset.
- Accessibility accommodations will be made for job applicants upon request._

Schedule:

- 8 hour shift
- Evenings
- Holidays
- Weekend availability

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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