Wedding & Social Events Services Manager

Overview

The Event Services Manager is a critical role, primarily focused on the orchestration and management of events at Stone Eagle Winery. This managerial position serves as a bridge between clients and the winery's operational departments to ensure events run smoothly and meet or exceed client expectations. The Event Services Manager is responsible for understanding the specific needs and objectives of each event, tailoring the winery's services to fulfil those requirements. Building and maintaining strong relationships with clients are paramount, as customer satisfaction directly influences repeat business and the winery's reputation. The Event Services Manager contributes significantly to the seamless execution of events, enhancing the overall guest experience and positioning the winery as a preferred choice for future events.

Key Responsibilities

• Understand the client's vision and needs.
• Collaborate closely with various departments, including sales, culinary, Wine Director, retail, audio-visual, and janitorial staff.
• Prepares Banquet Event Orders, 2D/3D Floorplans and Kitchen sheets for each event. Ensures all critical deadlines are met.
• Upsells products and services throughout the event detailing process.
• Plans and conducts menu tastings and planning meetings with clients and respective departments.
• Review and approve vendor arrangements and timelines. Monitor vendor load in and move out.
• Arrange ceremony, performance, and audio-visual rehearsals where required.
• Engage with clients in a positive, approachable and respectful manner. Makes presence known to clients at all times.
• Ensure event spaces are set on time and meet event service standards. Establishes consistent standards for event room sets. Ensures cleanliness standards in all event areas.
• Onsite contact for clients during their event. Conducts function room inspections prior to each function to ensure the rooms are set according to event documentation (Banquet Event Orders, floorplans, etc.) and customer requirements.
• Seeks feedback from clients, stays available for problem solving and acts proactively.
• Reconciles functions after completion to obtain actual revenue amounts and reconciles with sales and finance departments.
• Ensures client satisfaction through debriefs, feedback collection, and post-event reporting.
• Empowers other employees to provide excellent customer service. Maintains a positive attitude and sets a positive example to other employees.
• Assists with planning and execution of Estate events as required.
• Perform other duties as assigned.

Qualifications

• Post-secondary education in Event Management, Hospitality, Tourism, Business, Communications, Marketing, or a related field, or equivalent experience.
• 3+ years experience in event management, with experience in weddings and social events, with a preference for experience in luxury or five star environment.
• CMP and/or WPIC designation an asset.
• Valid G Driver's License required.

Core Competencies

• Strong organizational abilities
• Excellent communication skills
• Keen attention to detail
• Strong initiative
• Excellent problem-solving skills
• Strong understanding of event planning, vendor management and logistics.
• Passion for high-touch service preferred, with previous experience in luxury fine dining or five star environments desirable.
• Proficiency and experience working with
• Audio-Visual equipment an asset.
• Bilingualism (French & English) an asset.
• Experience with Tripleseat an asset.

Work Conditions

• Must be available to work evenings, weekends and holidays as required.
• Must be willing and able to work variable shifts as required to fulfil the requirements of seven day operations.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

Compensation: $50,000 per year plus a portion of event gratuities.

Job Types: Full-time, Permanent

Pay: $50,000.00 per year

Ability to commute/relocate:

• Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person