Restaurant General Manager

**The Story Cafe - Eatery & Bar** has become a beloved and successful dining destination in Richmond, we have been serving brunch and casusal fine dine and getting over 400 - 500 covers daily. Now we’re ready to expand We’re thrilled to announce the upcoming opening of our sister restaurant at Coal Harbour in Downtown Vancouver and will have the similarity services and menus of The Story Cafe. As we embark on this exciting new chapter, we’re building a fresh team and are searching for an experienced and passionate Restaurant General Manager who will treat this new venture as their own. If you're ready to lead with dedication and excellence, we want to hear from you

**Responsibilities**
- Oversee daily restaurant operations.
- Cover weekend shifts if needed
- Ensure excellent customer service standards.
- Monitor food and beverage quality.
- Develop and maintain budgets.
- Control food and labor costs.
- Hire, train, and schedule staff.
- Manage inventory and supplies.
- Ensure health and safety compliance.
- Handle customer complaints and feedback.
- Collaborate with kitchen staff and chefs.
- Develop marketing strategies.
- Implement staff performance evaluations.
- Ensure proper cash handling procedures.
- Monitor sales and profitability.
- Organize and manage special events.
- Ensure adherence to company policies.
- Oversee payroll and employee benefits.
- Maintain cleanliness and sanitation.
- Ensure smooth service during peak times.
- Establish relationships with suppliers.
- Supervise bar operations and beverage service.
- Address operational inefficiencies.
- Manage online and delivery orders.
- Resolve employee conflicts.
- Ensure consistent brand image and messaging.
- Set performance goals and metrics.
- Negotiate vendor contracts and pricing.
- Conduct staff meetings and briefings.
- Oversee equipment maintenance and repairs.
- Implement training programs for staff.
- Create and monitor shift schedules.
- Ensure compliance with licensing requirements.
- Track and analyze sales data.
- Develop strategies for revenue growth.
- Collaborate with marketing teams for promotions.
- Implement cost-saving measures.
- Ensure proper waste management and recycling.
- Conduct market research and customer surveys.
- Approve menus and suggest pricing adjustments.
- Foster positive relationships with regular customers.
- Ensure timely financial reporting.
- Coordinate with maintenance teams for repairs.
- Keep updated with health and safety laws.
- Manage reservation systems.
- Foster a positive and motivating work environment.
- Analyze financial statements and adjust strategies.
- Act as a liaison between employees and upper management.
- Able to upsell.
- Can recommend wine selection for customers.

**Qualifications**
- POS experience
- Supervising experience in a restaurant setting
- Strong food service background
- Proven track record in team management
- Skilled in conducting interviews
- Exceptional customer service skills
- Proficient in food handling and kitchen operations
- Strong leadership and management skills.
- Excellent communication skills.
- Proven experience in restaurant management.
- Knowledge of food and beverage operations.
- Ability to handle high-stress situations.
- Financial literacy and budget management.
- Familiarity with point-of-sale (POS) systems.
- Knowledge of health and safety regulations.
- Proficiency in staff training and development.
- Strong customer service skills.
- Conflict resolution abilities.
- Ability to manage time effectively.
- Proficient in Microsoft Office and management software.
- Adaptability to changing circumstances.
- Strong decision-making abilities.
- Attention to detail and quality control.
- Ability to maintain a clean and safe environment.
- Familiarity with labor laws and payroll management.
- Strong problem-solving skills.
- Good at multitasking and prioritization.
- Experience in inventory management.
- Flexibility with working hours (including weekends/holidays).
- Ability to foster teamwork and a positive work culture.
- Knowledge of marketing and promotions.
- Background in hospitality or related fields.
- Ability to develop and implement policies.
- Critical thinking skills.
- Strong organizational skills.
- Ability to manage vendor relationships.
- Experience in budget forecasting.
- Knowledge of sustainability practices.
- Culinary knowledge (understanding of menu development).
- Proven track record of boosting sales.
- Ability to train and mentor junior managers.
- Certifications in food safety or alcohol handling.
- Experience with digital ordering systems.
- Networking skills within the food and beverage industry.
- Ability to analyze market trends.
- Basic knowledge of maintenance and equipment.
- Good understanding of different cuisines.
- Ability to create a strategic plan for the restaurant.
- Strong interpersonal skills.
- Experience in handling guest reservations and events.
- Willingness to stay updated with new technolog