Service Management Co-op

The Opportunity:
**Company, Department**: Nova Scotia Power, Information Technology

**Location**: 1223 Lower Water Street, Halifax, NS

**Closing Date**:February 3rd, 2025

We are looking for a motivated Co-op Student to join our IT Service Delivery team this Summer term. In this role, you will gain valuable hands-on experience while contributing to key IT Service Management initiatives. Working under the direction of the IT Asset Management Process Owner, you will assist in the management of both hardware and software assets, process improvements, and data analysis efforts. This opportunity will provide you with exposure to technology business operations and allow you to develop valuable skills in a dynamic and collaborative environment.

Key elements of this role include:
**Key Responsibilities**:

- Assist with the day-to-day operations of IT Hardware Asset Management (HAM) and Software Asset Management (SAM) practices.
- Support the maintenance of the IT Asset repository in ServiceNow, including performing data analysis, generating reports, and handling administrative tasks.
- Communicate effectively with internal and external stakeholders to resolve discrepancies, providing clear, concise descriptions of issues and resolutions.
- Contribute to identifying and supporting continuous improvement and process optimization efforts related to HAM and SAM practices.
- Adhere to all Occupational Health and Safety regulations, ensuring personal safety and the safety of others in the workplace.

These skills will make you successful:
**Skills, Capabilities, and Experience**:

- Currently enrolled in a post-secondary program, with a focus on Information Management, Business, or a related field.
- Strong analytical skills and a keen attention to detail.
- Working proficiency in Microsoft 365 (Outlook, Excel, Word) is required.
- Familiarity with ServiceNow or other IT management systems is considered an asset but not required.
- A proactive attitude toward learning and improving business processes.
- Previous customer service experience is an asset.
- Excellent verbal and written communication skills, with the ability to explain technical issues in a clear and concise manner.

Learn more about our culture and values:
**Learn more about our culture & values**:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help Emera to safely deliver cleaner, reliable energy to our customers and we’ll help you become a _leader of tomorrow _If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you.

**Sound like the right opportunity for you? Here’s How You Apply**:

- Clicking on the ‘APPLY NOW’ button in this job posting.
- Attaching your resume, cover letter _or_ motivation, and your transcript as one single file.

The perks of joining our team? We offer:
**What we offer**:
Facing the beautiful waterfront, you can find us located at 1223 Lower Water Street. We believe in caring for our employees and are proud to offer our students:

- ** Perks in the office;** Free Coffee & Specialty Teas, Sparkling Water Machine, FREE Access to our onsite Gym, Rooftop Patio and Private Meeting rooms and Collaboration Spaces.
- ** Networking and Growth;** A Network of many other current & former co-op students & Social Committee offer students a way to connect with their peers with biweekly events like Keynote Speaker Series, Coffee Chats, Volunteer Opportunities and more.
- ** A Comprehensive and Fun Onboarding Program** including facilitated group orientation sessions for all students joining us each term, and a handy Student Handbook and Technology Guide to set you up for success from day one

**_
Click here_**_ _**_to learn what some of our current & former students have to say about their experience with us_**

Diversity, Equity & Inclusion at Emera:
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.