Sales - Business Development Representative

Who we are?

At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering commitment to learning, career development, and personal growth. Our teams collaborate and motivate each other, and the result is a culture of innovation.

We are passionate about creating software that helps organizations provide great customer experiences. Our company motto is Faciamus Quae Dicimus, which means We Will Do What We Say - and we stand by it. Upstreamers work hard and play hard, collaborating on solutions and celebrating our successes together.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy a flexible work culture, regular employee meetups, and making the extra effort to do what we say we will, and make sure it benefits all of us. Here everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream Works, our values shape everything we do for our partners, our customers, and our team: accountability, collaboration, innovation and excellence.

**Some of our employee ft include**:

- Health Benefit Spending Account
- Company Paid Health & Wellness Benefits
- Gym Membership Discount and Reimbursement Program
- Employee Stock Option Program
- Company paid learning & development programs
- Half day Fridays before every long weekend
- Extra paid days off for worship and personal days
- Monthly Employee Meetups, including Axe Throwing, Pizza and Beer Days etc.
- Mid Day Gaming Breaks, for both remote and in person team members
- Family and Friends Summer BBQ, including horse back riding, swimming, BBQ, climbing and more
- Family and Friends Weekend Getaway Holiday Party
- Annual Hackathons
- LOTS of SWAG
- Movie Nights & Baseball Games
- And anything else we think sounds like a great idea

Check us out on Facebook, LinkedIn and Twitter

For those who prefer to work in an office, we are located at 7777 Weston Road, Woodbridge, ON. The office is easily accessible by car or transit (both TTC and York Regional Transit) with free covered parking and a quick walk from the new TTC Vaughan Metropolitan Centre subway station.

Awards

Opportunity

The opportunity of a lifetime awaits if you are passionate about enabling some of the world’s leading brands to succeed regarding the CX (Customer Experience) & AX (Agent Experience) outcomes they provide to their customers and staff.
Please note - We are not a start-up with unrealistic expectations - We have been in business for over 2 decades and have a team that is vastly experienced and can help YOU grow. This doesn’t mean we are not fun, as we are It does mean we are a stable business, with zero debt, privately held with a precise plan of how to continue our sustained, organic growth strategy working through a network of global Si and consulting partners.

We are looking for YOU to set up a new Business Development capability for Upstream Works - You will find an amazing culture with rocket ship ambitions - Rockstars only need apply

Overall Summary

Upstream Works is an organization that is focused on the delivery of empowering solutions for customers and employees alike forming the foundations of the rapidly changing customer experience industry. We help some of the world’s leading brands deliver amazing customer experiences and deliver complex digital transformation agendas.

We are currently looking for an incredibly capable and passionate individual to setup and grow a team of Business Development Representatives - The pace of growth will depend on how quickly you can show success.

This is a career defining position that will allow you to champion the growth of a fledgling department and put your mark on our partners, salespeople and customers’ success.

Responsibilities and Deliverables
- Design, deploy, deliver, evolve and own a world Business Development Representative department - Initially as a “single player”, moving to “player manager” and ultimately looking at strategy and management. Please note, this expansion can only happen once we have gained success and proven out the concept of “business development” that will complement our existing sales team.
- Report back to the company around key metrics that demonstrate progress of the new function.
- Responsible for researching, seeking, qualifying, nurturing and handing over relevant opportunities to the sales team.
- Actively grow Upstream Works active “universe” of relevant contacts that you will aim to convert into qualified opportunities for our sales team and ensure you are maintaining a highly accurate data set within Microsoft Dynamics
- Drive attendance and awareness of product