Business Development Representative

The opportunity of a lifetime awaits if you are passionate about enabling some of the world's leading brands to succeed regarding the CX (Customer Experience) & AX (Agent Experience) outcomes they provide to their customers and staff.

We are not a start-up with unrealistic expectations We have been in business for over two decades and have a team that is vastly experienced and can help YOU grow. This doesn't mean we are not fun, as we are It does mean we are a stable business, with zero debt, privately held with a precise plan of how to continue our sustained, organic growth strategy working through a network of global sales and consulting partners.

You will find an amazing culture with rocket ship ambitions – Rockstars only need apply

Overall Summary

Upstream Works is an organization focused on the delivery of empowering solutions for customers and employees alike, forming the foundations of the rapidly changing customer experience industry. We help some of the world's leading brands deliver amazing customer experiences and deliver complex digital transformation agendas.

We are currently looking for an incredibly capable and passionate, Toronto based individual to join our North American sales team as the Business Development Representative. This is a career defining position that will allow you to grow with a small but mighty department and put your mark on our partners, sales teams, and customers' success.

The source of our extraordinary growth is our
motto - Faciamus Quae
Dicimus; We Do What We Say – and we stand by it. We are eager for applications from the highest performing candidates that are prepared to stand by their promises and deliver a marvelous experience to their colleagues, partners, and customers.

We are relentless in our pursuit of customer satisfaction, so the ideal candidate will be able to cultivate relationships with our partners and customers that empower them to deliver solutions that provide exceptional customer experiences. Importantly, you will be a great communicator and instill confidence regarding our service delivery and solution capability.

Responsibilities and Deliverables

• Responsible for researching, seeking, qualifying, nurturing and handing over relevant opportunities to the sales team
• Actively grow Upstream Works active "universe" of relevant contacts that you will aim to convert into qualified opportunities for our sales team and ensure you are maintaining a highly accurate data set within Microsoft Dynamics
• Drive attendance and awareness of product releases, webinars, trade shows and the like into a relevant and researched marketplace
• Involvement at qualification to sales handoff points to ensure a smooth transition into our sales team with every client contact
• Provide coverage to sales people regarding quoting the UWS solution and following up on those quotes
• Act as a sales support function when required by the sales team

Requirements

• 2+ years' experience building relationships and qualifying opportunities to end user customers and VAR/ SI/ Consulting partners, within enterprise software preferably within the contact center industry
• The ideal candidate will have "set up" a business development capability within a previous role
• Highly organized with ability to multitask, prioritize time while maintaining attention to detail
• Strong communication and interpersonal skills across a broad range of industries dealing with a global market
• A good understanding of analyzing data
• A good understanding of sales and marketing automation tools – The ideal candidate would be proficient in both Salesloft and Microsoft Dynamics and be capable of both designing campaigns and concepting new messaging
• Strong background in contact center software – Ideally enterprise omnichannel and integration software would vastly shorten your time to effectiveness within this role.
• Experience in the contact center industry is a huge advantage
• Hybrid position - Candidates ideally located within an easy commute of our HQ (Woodbridge, Ontario)

Compensation:
Base (60-70k) + Bonus. This posting is for an existing vacancy.

Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Given the evolving COVID-19 situation and its impact on the way we work, Upstream Works is committed to taking every precaution reasonable in the circumstances to provide a healthy and safe environment for all staff members, contractors and visitors. We believe that each employee plays a vital role in preventing the spread of COVID-19 in the workplace. As such, Upstream Works requires all employees to be fully vaccinated and boosted. Successful candidates will be asked to provide proof of their COVID-19 vaccination status. Information regarding all individual's vaccination status will only be collected, used, and disclosed exclusively to ensure a safe work environment. It will be stored in a secure location and protected and in accordance with our Privacy Policy and all applicable privacy legislation and regulations. This requirement is subject to the Ontario Human Rights Code or applicable human rights legislations in other Canadian provinces or countries in which Upstream Works operates. Accommodation will be provided to candidates who are legally entitled to accommodation under the human rights legislation such as the Ontario Human Rights Code and applicable human rights legislations in other Canadian provinces or countries in which Upstream works operates. We will continue to stay abreast of all requirements and follow all current Public Health guidelines to protect ourselves and others.