Client Service Administrator
2 days ago
HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and the benefits of hearing devices._ **Scope** Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office. **KEY RESPONSIBILITIES** **Customer Service** - first point of contact for our clients and to provide them with the best customer service in the industry: - Greeting clients - Answering the telephone - Answering client queries **Appointments** - manage our client appointments and schedule the HP’s appointments: - Maintaining clinician’s schedules - Triaging all appointments - Changing appointments to accommodate client and clinic needs - Using telephone pathway to book initial client appointments - Contacting existing clients to schedule appropriate appointments. - Following protocols associated with the companies Telephone Performance Analysis, including and not limited to training, coaching, and evaluating. **Clinic Appearance** - responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre: - Daily cleaning and tidying as needed. - Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area. - Maintaining and ordering office and clinic supplies. **Hearing Professional and Administrative Support** - provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC): - Opening and closing the HHC - Registering all new clients - Maintaining all paper files including creating, organizing, filing and destroying - Shipping and receiving - Tracking all orders through administration system and shipping log - Preparing orders for fittings - Assisting with local events as needed - Understanding and selling all ALDs - Providing basic hearing aid maintenance including cleaning/checks and tubing changes **Accounting and Third Party Insurance Support** - responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following: - Assisting with client estimates - Counting and reporting opening and closing cash float - Processing all payments; cash, cheque, post-dated cheques, credit card and debit card - Completing daily bank deposit slip completing physical deposit - Completing daily sales reconciliation on time and accurately - Completing monthly inventory and accounting controls - Understanding Debits and Credits - Having working to expert knowledge of all third-party insurance programs - Completing and submitting all third-party insurance forms - Following up on all outstanding third party claims **QUALIFICATIONS** - Post-secondary education in an applicable field - At least 2 years’ customer service experience - Organized, detail-oriented, and comfortable working with multiple priorities **Accommodation** While we appreciate the interest of all applicants, only those selected for an interview will be contacted
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Guest Service Administrator
2 weeks ago
Okotoks, Canada Massage Addict Inc. Full time**Guest Services Administrator** Join our team as a Guest Services Administrator (GSA), currently offering part-time positions. We are seeking dedicated individuals with the "hospitality gene" and a passion for providing exceptional service to our clients. **Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics...
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Hiring Guest Service Administrator
7 days ago
Okotoks, Canada Massage Addict Inc. Full time**Guest Services Administrator** Join our team as a Guest Services Administrator (GSA), currently offering part-time positions. We are seeking dedicated individuals to provide exceptional guest services to our clients. **Massage Addict is 100% Canadian owned and locally operated. With over 115 multi-disciplinary clinics and more than 1,800 Registered...
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Guest Service Administrator
2 weeks ago
Okotoks, Canada Massage Addict Inc. Full time**Guest Services Administrator** Join our team as a Guest Services Administrator (GSA for short)! **Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps...
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Guest Service Administrator
7 days ago
Okotoks, Canada Massage Addict Inc. Full time**Guest Services Administrator** Join our team as a Guest Services Administrator (GSA for short)! **Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps...
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Client Service Representative
26 minutes ago
Okotoks, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
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Office Administrator
1 week ago
Okotoks, Canada Jacqueline Rae Weddings Events Interiors Full timeJacqueline Rae Events is currently seeking an experienced Office Administrator with strong attention to detail to join our team. As the Office Administrator, you will play a vital role in managing administrative tasks and utilizing online software systems to streamline operations. If you have a passion for event management, a strong work ethic, and the...
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Client Service Representative
2 days ago
Okotoks, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
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Branch Office Administrator
1 week ago
Okotoks, Canada Edward Jones Full time**Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team**.** At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role, you are a critical member of that team...
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Office Administrator
7 days ago
Okotoks, Canada Calgary Lawn Solutions Full time**If you are about setting goals, working hard and celebrating big wins with your team, this may be the place for you!** **About us**: Calgary Lawn Solutions is a small family owned & operated landscape construction company that has been influencing the landscaping industry for over a decade. We bring our design & construction expertise to each project in...
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Administrative Support Ii
2 days ago
Okotoks, Canada Alberta Precision Labs Full time**Your Opportunity**: You’re organized, adaptable, and personable, with keen attention to detail even in fast-paced, high-volume work. As one of the first people encountered in the Patient Service Centre (PSC), you’re the “face” of Alberta Precision Laboratories (APL). Your communication and interpersonal skills will help create a positive,...
