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Guest Service Administrator

2 weeks ago

Okotoks, Canada Massage Addict Inc. Full time

**Guest Services Administrator**

Join our team as a Guest Services Administrator (GSA for short)

**Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.**

**Position Summary**

An integral member of the Massage Addict team, Guest Service Administrators thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a ‘can-do’ and ‘no task too small’ mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

**Responsibilities**
- Provide outstanding client service, answering telephone calls, and booking appointments.
- Welcome clients by greeting and familiarising them to the clinic upon arrival.
- Educate clients on the extraordinary value of Massage Addict's membership program.
- Maintain a working knowledge of all Massage Addict services.
- Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients.
- Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

**Availability Required**
- Wednesdays: 8:30am-3:15pm
- Thursdays: 1:30pm-9:30pm
- Saturdays: 8:45am-1pm
- Sundays: 8:45am-5:15pm

**Requirements & Qualifications**
- Two years of experience within a service-oriented environment, with a focus on administration
- Superior verbal communication and telephone skills
- Professional, good energy, calm, patient and friendly with great people skills
- Excellent organization and multitasking skills and the ability to work in a fast-paced environment.
- Access to reliable transportation.

**What we offer**
- Professional, fun environment
- Passionate team of colleagues
- Hourly wage plus bonus / commission
- Health benefits (for full-time team members)

**Clinic Details**
- 10 D’Arcy Ranch Drive (Unit 112), Okotoks, Alberta
- Monday - Friday: 9-9
- Saturday 9-5
- Sunday 9-5

If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you

We thank all applicants but only those qualified will be contacted.

**Job Types**: Permanent, Part-time

Pay: From $19.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Flexible schedule
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- What is your ideal weekly schedule?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Expected start date: 2025-08-11