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Guest Service Administrator

2 weeks ago

Okotoks, Canada Massage Addict Inc. Full time

**Guest Services Administrator** Join our team as a Guest Services Administrator (GSA), currently offering part-time positions. We are seeking dedicated individuals with the "hospitality gene" and a passion for providing exceptional service to our clients. **Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you’ll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.** **Position Summary** An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a ‘can-do’ and ‘no task too small’ mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists. **Responsibilities** - Provide outstanding client service, answering telephone calls, and booking appointments. - Welcome clients by greeting and familiarising them to the clinic upon arrival. - Educate clients on the extraordinary value of Massage Addict's membership program. - Maintain a working knowledge of all Massage Addict services. - Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients. - Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms. **Requirements & Qualifications** - Two years of experience within a service-oriented environment, with a focus on administration - Superior verbal communication and telephone skills - Professional, good energy, calm, patient and friendly with great people skills - Excellent organization and multitasking skills and the ability to work in a fast-paced environment. - Access to reliable transportation. **What we offer** - Professional, fun environment - Passionate team of colleagues - Hourly wage plus bonus / commission **Clinic Details** - 10 D’Arcy Ranch Drive (Unit 112), Okotoks, Alberta - Monday - Friday: 9-9 - Saturday 9-5 - Sunday 9-5 If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you We thank all applicants but only those qualified will be contacted. **Job Type**: Part-time Pay: From $19.00 per hour Additional pay: - Commission pay **Benefits**: - Flexible schedule - On-site parking Schedule: - Monday to Friday - Weekends as needed **Experience**: - Customer service: 2 years (required) Work Location: In person Expected start date: 2025-01-13