Manager, Administration and Analytics

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

Reporting to the Commissioner of Community Services, the Manager, Administration & Analytics is responsible for providing executive-level administrative support to the Commissioner, coordinating the administrative functions across the department’s five (5) divisions (Facilities Services, Marina & Harbour, Operational Services, Parks Planning & Development, and Recreation Services), and overseeing analytics, clerical and administrative staff. The role includes but is not limited to: managing departmental Council Reports and Memorandums, overseeing departmental data collection and analytics, technical mapping/GIS oversight, accounts receivable/payable, data entry, and responses to MCO inquiries. The Manager will lead the development and maintenance of data sets and key performance indicators (KPIs) to support data-driven decision-making across the department. Duties for this role include but are not limited to:
- Recruit, supervise, train, develop, coach, mentor, provide insight, and labour/employee relation support to all unionized full-time, part-time, and seasonal staff within the Administrative and Analytics section, supporting all five (5) divisions of the Community Services Department.- Direct supervision of seven (7) full-time administrative and technical staff, plus (2) part-time administrative staff- This position is critical to ensuring Customer Service accountabilities of the Department and the majority of the Town’s public concerns are managed in an efficient, professional, and effective manner relating to general inquires, complaints from residents, the public, user groups, senior staff, other Departments, the Mayor and Council. Co-ordinate responses to MCO inquiries and ensure timely and accurate communication with council and the public.-
- Skilled in proactive public messaging, especially during weather-related emergencies (e.g., flooding, ice storms), including website updates and resident communications- Coordinate with divisions to provide guidance to GIS staff on mapping standards, scheduling for operational services, and effective communication of key information to residents, particularly during emergencies.- Oversee departmental financial processes including but not limited to, accounts receivable/payable, payroll and attendance management, budget tracking and procurement: preparation, evaluation, and administration of various tenders/quotations for the purchase of goods and services related to the division. Includes the preparation of specifications, evaluation of potential venders/suppliers, and overseeing the management of several contracts simultaneously.- Lead the development and refinement of Key Performance Indicators (KPIs) and analytics tools to support strategic planning and operational improvements.- Manage departmental data entry