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Family Medicine Part-time Reception

3 weeks ago

North York, Canada North York Family Medicine Clinic Full time

Family Medicine Clinic Looking for Part-Time Reception / Administrative Staff

Position Overview

Our North York medical office is looking for a part time receptionist/administrative assistant who is able to work 2 days a week, from 8:30am-5pm (flexibility is a bonus). Our office consists of two Family Physicians, a part time nurse and an office manager who also works as a receptionist/MOA. We have been using EMR for 10 years and are currently using Accuro. The physicians are part of a Family Health Organization as well as the North York Family Health Team (NYFHT). Our office provides part-time office space to Allied Health Professionals (AHPs) from the NYFHT who see our patients. The advertised position is critical to the effective functioning of our office.

Reception tasks include booking patients with appropriate and timely in-office and/or virtual appointments. This position also requires checking in patients, taking them to exam rooms, completing all physician and AHP required prep and completing all administrative follow-up post patient visits. It also includes preparing rooms for the patient visit and cleaning rooms between uses. The ability to measure patient vital signs, including height, weight, and blood pressure, is an asset.

Roles and Responsibilities

Front Desk:

- Patient scheduling/rescheduling as per provider guidelines.
- Rescheduling appointments due to vacation, illness, meetings, urgent care.
- Patient check-in, ensuring up-to-date demographics, health card, etc.
- Being aware of uninsured services, collecting any outstanding payments owing/processing collection of payments for uninsured services.
- Supporting assigned physicians/AHPs re: messages, prescriptions, forms, medical records.
- Retrieving, sorting and distribution of e-faxes, mail and messages in a timely manner.
- Messaging to physicians/AHPs re: questions, results, etc and bringing attention to urgent issues.
- Transferring of calls and messages to the appropriate individual.
- Notifying patients of upcoming specialist appointments.
- Communicating messages to patients (including test results) in a timely and sensitive fashion as directed by the Physician or AHP.

Preparing Patients for their Visit:

- Preparing charts and requisitions for periodic health reviews, paps.
- Taking patients to examination rooms and asking them to change into a gown when appropriate.
- Measuring/recording vitals (for adults, children and babies) and urine dips as directed.
- Ensuring exam rooms are cleaned and stocked appropriately.
- Collecting, testing and preparing swabs and/or urine samples for lab processing.

Qualifications and Requirements

Education Requirements:

- Minimum of Grade 12 education
- Course in MOA

Skills and Knowledge:

- Experience with Accuro EMR an asset
- Proficiency in verbal and written communications in English
- 1-3 years previous working experience
- Problem solving and conflict resolution skills
- High degree of accuracy and attention to detail especially when entering information into EMR system
- Exercises good judgment and shows a willingness to take on new challenges
- Works well in a team environment and works collaboratively with all team members
- Willingness to learn to give IM and SC injections an asset
- Required to wear a mask at all times while in the office (unless eating/drinking) as well as other PPE when medically indicated (e.g. gown, faceshield, gloves)

While we thank everyone for their interest, only those selected for an interview will be contacted.

**Job Type**: Part-time

Pay: $17.00-$22.00 per hour

Expected hours: 16 per week

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Day shift
- No weekends

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2025-02-03