Account Executive, Membership Experience

2 weeks ago

Vancouver, Canada Canucks Sports & Entertainment Full time

**Position**:Account Executive, Membership Experience

**Department**:Membership

**Reports to**:Manager, Membership Experience

***:
The Account Executive supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and up-selling our ticket products to existing and potential ticket members.

A typical day includes:

- Managing assigned accounts and develop strong professional relationships with Members to meet standards of excellence and guarantee renewals
- Identifying opportunities for in-person engagements with Members
- Supporting the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution
- Managing Member requests and expectations and assisting with game day requirements
- Promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets
- Following up with outstanding accounts and declined payments in a timely manner
- Executing Member retention programs, raising service levels on an on-going basis
- Participating in various Member events and executing on fulfilling Member benefits throughout the season
- Performing game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences
- Communicating and carrying out service policies and procedures to Members in the most professional manner
- Providing ongoing feedback and recommendations to enhance front line customer service plan, revenue generation, and product development

**WE HAVE**:

- A team you can belong to and believe in
- A fun, high energy environment
- An open mind for new ideas
- The opportunity to embark on a career development journey

**YOU MUST HAVE**:

- University degree in a related field with customer service experience
- Excellent written and verbal communication and interpersonal skills
- A proven team player with a commitment to service excellence
- Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
- Superior attention to detail and strong organizational and administrative skills
- Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint)
- Flexibility and ability to adapt easily to changing priorities and schedules and ability to work evenings and weekends as required
- Onsite role at our office in downtown Vancouver

**YOU MIGHT ALSO HAVE**:

- Good working knowledge of presentation and desktop publishing software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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