Membership Lead

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
Within our Retail Operations team, our focus in on guest loyalty, working on our Membership program, driving guest retention and frequency. This is a new team and you will be part of building out process and systems with various partners to support membership program initiatives and future iterations. The environment is fast past and agile to get things done quickly while putting guest experience first.

a day in the life
- Manage new and always-on technology streams of the membership program on behalf of the business
- Identify gaps, liaise, manage, and create processes to establish a seamless working relationship between business, digital and technology (retail, app & web)
- Enroll and work cross functionally with other partners across the organization (IT, Digital marketing, Ecommerce, CRM, Analytics, Finance, Asset Protection & Legal)
- Lead weekly updates on technology tickets and priorities to the Membership & Loyalty team leveraging best practices (SmartSheet, Powerpoint, Confluence)
- Manage updates from technology partners through weekly meetings, status updates and being in relationship
- Lead updates relevant for partners on upcoming new features to ensure proper training is created for store and GEC teams
- Drive & identify guests, stores and stakeholder needs, staying current on industry standards and trends and respond by adjusting user experience and product roadmaps
- Audit, analyze, and evaluate initiatives post-implementation to ensure objectives have been fulfilled
- Foster inclusion by ensuring that diverse perspectives are included in key business decisions, driving QA.

qualifications
- Minimum BA / BS degree from a four-year accredited university (advanced degree preferred)
- Experience with digital technologies, media, e-commerce, payments, or subscription businesses
- Mobile Application experience a plus
- Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
- Exceptional written and verbal communication skills
- Demonstrated experience in developing and delivering executive level presentations
- Ability to drive results independently, but thrives in collaborative environments
- Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
- Desire and ability to learn quickly and work in an agile environment
- lululemon store experience an asset
- Excellent communication skills (both written and verbal) to communicate with operations and senior leadership succinctly and effectively.

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

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