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Manager, Membership Growth

2 weeks ago

Vancouver, Canada YMCA BC Full time

**Date Posted**:September 26, 2025

**Position Title**:Manager, Membership Growth

**Location**:Remote work available; travel required between our 10 Health, Fitness & Aquatics centres across BC (including the Lower Mainland, Kamloops, and Northern BC)

**Terms**:Full-Time, Permanent

**Hours**: 35 hours per week

**Start Date**:ASAP

**Salary**:**$68,000 - $70,000 per year

**Reports To**:General Manager, Sales and Membership Growth Services

**Nature & Scope**

YMCA BC cares about raising healthy and resilient children, ensuring youth feel confident and supported and helping people feel healthy and connected to others in the community. We believe that everyone deserves to be healthy in spirit, mind and body. Our state-of-the-art centres of community offer a range of health, fitness, and aquatics programs for individuals and families.

The Membership Growth Manager is responsible for leading efforts to recover memberships, increase daily sales conversions, and reduce churn across YMCA BC. They will align systems and business processes to support consistent membership growth, activate outreach strategies, and provide leadership support to Supervisors to improve retention, reporting, and operational execution

**Major Responsibilities**-**_in this position, you will_**:

- Lead membership recovery initiatives to reduce churn, including failed payments follow up, and reducing cancellations.
- Manage defective memberships (expiring credit cards, annual expiring memberships, etc.) to reduce churn
- Drive daily sales performance by supporting operational needs and frontline execution
- Activate growth tactics such as corporate and community outreach
- Support administrative functions transitioned from the former Contact Centre
- Provide coaching and support to Membership Experience Supervisors on acquisition and retention efforts
- Collaborate with Systems Manager, Membership Coordinator, Membership Supervisors, and Centre Managers to align systems and strategies
- Analyze sales and retention data to inform strategy, reporting, and continuous improvement

**Qualifications**-**_you bring_**:

- Minimum 3-5 years of experience in sales, membership services, or customer engagement
- Bachelor’s degree in business, sales, marketing, or related field.
- Possess a valid Standard First Aid with CPR C certificate
- Experience in team leadership and cross-functional collaboration preferred.
- Have access to reliable transportation
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM or membership management systems; familiarity with ActiveNet is considered an asset
- Demonstrated ability to handle sensitive financial and personal information with discretion and professionalism.

**About YMCA BC**:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.

**Application Process**-**_ready to make a difference?_

**Application Deadline**:October 7, 2025
- If short-listed for a position: We will contact you to move forward to the next step.