Account Executive, Membership Experience

1 week ago

Vancouver, Canada Canucks Full time

**Position**: Account Executive, Membership Experience

**Department**: Membership

**Reports to**: Manager, Membership Experience

***:
The Account Executive supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and up-selling our ticket products to existing and potential ticket members.

**A typical day includes**:
Answering the 899.GOAL line and responding to ticket inquiries and/or general inquiries and service accordingly; returning calls in a timely manner in resolution to issues
Managing client requests and expectations and assisting with any game day requirements related to these requests
Promoting, renewing, and selling ticket products and services such as season tickets, half season tickets, ice packs, groups, single game tickets, and other promotional offers
Following up with outstanding accounts and declined payments in a timely manner
Executing ticket member retention programs; continuing to extend superior customer service and raising service levels on an on-going basis
Following up with our clients on post-event related issues (i.e. lost and found, incidents or requests)
Contacting assigned accounts throughout the season to gain ticket member profiles for future service initiatives
Executing seat relocation, seat selection, and upgrade/exchange programs
Participating in various season ticket member events and fulfilling ticket member benefits throughout the season
Performing game night duties including Season Ticket member of the Game, game night ticketing issues, and surveys of in-game experience
Providing on-going feedback and recommendations to enhance front line customer service plan, revenue generation and product development
Providing support during special events and promotions as required

**WE HAVE**:
A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

**YOU MUST HAVE**:
University degree in a related field with customer service experience
Excellent written and verbal communication and interpersonal skills
A proven team player with a commitment to service excellence
Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
Superior attention to detail and strong organizational and administrative skills
Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint)
Flexibility and ability to adapt easily to changing priorities and schedules and ability to work evenings and weekends as required

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

  • Account Executive, Premium Membership Experience

    13 hours ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Account Executive, Premium Experience **Department**:Premium Experience **Reports to**:Premium Experience Team Lead ***: Committed to service excellence, the Account Executive is responsible for meeting and exceeding the ongoing commitments and all contractual details that occur from the commencement of the relationship with our premium...

  • Account Executive, Premium Membership Experience

    13 hours ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Account Executive, Premium Experience **Department**:Premium Experience **Reports to**:Premium Experience Team Lead ***: Committed to service excellence, the Account Executive is responsible for meeting and exceeding the ongoing commitments and all contractual details that occur from the commencement of the relationship with our premium...

  • Manager, Membership Experience

    1 week ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Manager, Membership Experience **Department**:Membership ***: Working in close collaboration within the Membership, Sales & Business Intelligence department, the Manager, Membership Experience provides overall management to our Membership Experience team and ensures superior customer service is provided to our members. A typical day...

  • Account Executive

    6 days ago

    Vancouver, Canada illumin Full time

    illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, **illumin, **offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, **illumin** brings...

  • Account Executive, Premium Experience

    1 week ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Account Executive, Premium Experience **Department**:Premium Experience ***: Committed to service excellence, the Account Executive is responsible for meeting and exceeding the ongoing commitments and all contractual details that occur from the commencement of the relationship with our premium clients. This role will focus on: - Managing a...

  • Account Executive

    2 days ago

    Vancouver, Canada QHR Technologies Inc Full time

    **Position Summary**: - As an Account Executive for QHR, you will be tasked with developing new Physician / Clinic sales. The position offers highly motivated self-starters, with experience in solutions selling in a technical environment, an opportunity to join a successful, dynamic company. **Essential Functions**: - Locating and selling prospective...

  • Membership & Events Coordinator

    1 week ago

    Vancouver, Canada Greater Vancouver Board of Trade Full time

    **About the Greater Vancouver Board of Trade** Since its inception in 1887, the Greater Vancouver Board of Trade has been recognized as Pacific Canada’s leading business association, engaging members to positively impact public policy at all levels of government and to succeed and prosper in the global economy. With a Membership whose employees comprise...

  • Membership Service Representative

    3 days ago

    Vancouver, Canada Vancouver Full time

    POSITION SUMMARY:The Membership Service Representative supports the mandate and goals of the Membership team by providing exceptional customer service while promoting, renewing, and upselling ticket products to existing and prospective ticket members. This is a full-time, term position dedicated to creating meaningful Member interactions, strengthening...

  • Account Executive, Outbound

    2 weeks ago

    Vancouver, Canada TouchBistro Full time

    TouchBistro is looking for **Account Executives, Outbound** to join our Outbound Sales team in Vancouver!** **This is a full cycle sales role, focused on developing both cold and warm prospects, conducting web demos of the POS software, and aiming to convert customers into closed won deals. Reporting to the Manager, Outbound Sales, you'll be surrounded by...

  • Membership Lead

    6 days ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...