Account Executive, Membership Experience

5 days ago

Vancouver, Canada Canucks Full time

**Position**: Account Executive, Membership Experience

**Department**: Membership

**Reports to**: Manager, Membership Experience

***:
The Account Executive supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and up-selling our ticket products to existing and potential ticket members.

**A typical day includes**:
Answering the 899.GOAL line and responding to ticket inquiries and/or general inquiries and service accordingly; returning calls in a timely manner in resolution to issues
Managing client requests and expectations and assisting with any game day requirements related to these requests
Promoting, renewing, and selling ticket products and services such as season tickets, half season tickets, ice packs, groups, single game tickets, and other promotional offers
Following up with outstanding accounts and declined payments in a timely manner
Executing ticket member retention programs; continuing to extend superior customer service and raising service levels on an on-going basis
Following up with our clients on post-event related issues (i.e. lost and found, incidents or requests)
Contacting assigned accounts throughout the season to gain ticket member profiles for future service initiatives
Executing seat relocation, seat selection, and upgrade/exchange programs
Participating in various season ticket member events and fulfilling ticket member benefits throughout the season
Performing game night duties including Season Ticket member of the Game, game night ticketing issues, and surveys of in-game experience
Providing on-going feedback and recommendations to enhance front line customer service plan, revenue generation and product development
Providing support during special events and promotions as required

**WE HAVE**:
A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

**YOU MUST HAVE**:
University degree in a related field with customer service experience
Excellent written and verbal communication and interpersonal skills
A proven team player with a commitment to service excellence
Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
Superior attention to detail and strong organizational and administrative skills
Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint)
Flexibility and ability to adapt easily to changing priorities and schedules and ability to work evenings and weekends as required

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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