Bilingual Customer Support Representative

2 days ago

North York, Canada Midland Power Inc. Full time

If you enjoy variety of activities where you can put your organization skills to good use, and are energized by helping others, this job is perfect for you We’re searching for a bilingual individual who can speak and write in French and English, to join our growing team.

**Role Summary**:
As a member of the operations for after-sales support, this individual will work with a team that is marked by kindness, respect and dedication.

Bilingual in French and English is a must as we speak to and write with customers across Canada.

**Responsibilities**:
In a typical day, you will have a variety of activities to assist our Customers / Service Centers with general and technical inquiries.
This includes:

- Provide a positive experience through professional, friendly, and respectful service
- Working closely with team members to help each other and maintain a high level of support
- Assist with online part orders, by guiding/tracking and placing orders
- Provide general/ technical information
- Troubleshoot product failures and provide guidance on repairs
- Create and follow up on warranty claim cases in our CRM system
- Handle Customer registrations of new products (mail and online)
- Assist with special projects project management

**Skills and Qualifications**:

- Bilingual - French and English
- Professional attitude with kindness, respect and dedication
- Highly organized
- Ability to multi-task
- Team player - works well with others and ready to lend a hand
- Problem solver - finding solutions, making recommendations and improvements
- Self-disciplined - can work from home and have a dedicated quiet space with a strong internet connection
- Continuous learner - eager to gain knowledge and proactively become more familiar with Midland’s products
- Minimum 2 years of Customer Service experience or related

**About the Company**:
Midland Power is a Canadian owned and operated company who design, source, improve, and distribute a large catalogue of power tools, powersports equipment, and battery powered products across North America.

Our head office is in Toronto, where we have a team of individuals with deep expertise working to supply the best products to our retail partners and support people marked by kindness, respect and dedication.

**What we offer**:
We offer a positive workplace culture built on teamwork that drives us to be successful both personally and professionally, with a healthy work life balance.
- Health and dental benefits
- Paid time off
- Annual incentivized bonus based on company performance
- Hybrid work
- Many more perks

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in North York, ON M3J 2C4

Application deadline: 2025-06-18

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