Bilingual Call Centre Representative

4 days ago

North Bay, Canada Zedd Customer Solutions Full time

**About Zedd Customer Solutions**

Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals.

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals. You will join a friendly environment where we all work together to create a fun and exciting atmosphere.

**Overview**

**Essential Functions**
- MUST be fully bilingual in French and English.
- Have full time availability between Monday to Sunday.
- Consistently meet established program sales targets.
- Identify and engage potential clients through conducting outbound calls.
- Work in a fast paced environment and have the ability to adapt quickly.
- Immediately and effectively provide exceptional customer service levels to accurately enter customer orders and answer customer questions and/or concerns.
- Contact new and existing customers to promote products and services directly from our client’s database.
- Offer feedback to the program supervisor based on errors or improving results.
- Maintain a positive and productive attitude.
- Demonstrate initiative and work in a team environment.
- Attend and actively participate in all required training programs

**We are proud of our employees and support them but offering**:

- Company paid training
- Work environment that supports our employee’s career path
- 4% vacation pay directly deposited
- Medical, dental and vision coverage.
- Life insurance and long term disability coverage.

**Skills**
- Excellent verbal and written communication skills in both French and English
- Strong negotiation skills with the ability to influence decision-making processes.
- Prior customer service and sales experience is an asset
- Ability to work independently as well as collaboratively within a team environment.
- High school diploma or equivalent
- Satisfactory criminal record check

**Job Types**: Full-time, Permanent

Pay: $18.90 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

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