Museum Retail Supervisor

**Join a Dynamic Team and Bring your Retail Leadership Skills**

This role is a regular, full-time role at the Museum and will work either a Tuesday to Saturday OR Sunday to Thursday shift.

The **Museum Retail Supervisor**is a new role at the Britannia Mine Museum. This is a front-line supervisor role that supports the daily operation of the Museum’s Retail operations at the Museum’s retail space ‘The Company Store’.

The **Museum Retail Supervisor**will work closely with senior leadership to achieve annual sales growth targets set for the Company Store and to support the success of other collaborative Museum initiatives and strategies. This role will cross train with the Museum Food & Beverage Supervisor for optimal support and coverage.

The **Museum Retail Supervisor**will supervise up to six employees and provide supervision, scheduling, on-boarding, training, coaching and problem solving support.

Guests will be encouraged to continue their stay by visiting The Company Store and to visit various on-site exhibits, as well as informed of products, promotions, and programs such as membership. Guests who experience a challenge will have it resolved swiftly and smoothly, to their satisfaction. Retail sales will continue to increase. Ideas will be brought forward for consideration.

**Key Responsibilities**
- Ensures that The Company Store portrays the Museum’s desired first impression by overseeing excellence in the Museum’s premier retail space (cleanliness, overall look of the area, appropriate levels of stock, customer satisfaction).
- Welcome guests, resolving customer challenges or complaints; escalate situations as needed and highlights customer service opportunities.
- Staff scheduling, onboarding and training and performance evaluation.
- Retail merchandising of The Company Store including displays, keeping shelves stocked according to seasonal cycles.
- Stock ordering, receiving inventory, sales adjustments, returns, investigating purchasing system and software challenges and coordination of the annual inventory process.
- Assist guests in the retail store, including processing purchases, greeting customers; seeking out type, quality, and quantity of merchandise or services sought, as to best make recommendations.
- Conduct opening and closing procedures, including proper daily cash handling processes, ensuring these are carried out accurately and consistently and that the café is clean and ready to welcome guests.
- Use of databases and software related to delivery of guest services and processing of reservations and purchases.
- Participate in the planning and implementation of special events.
- Uphold the Museum’s Code of Conduct and Health & Safety Program.

Assists the Museum Food & Beverage Supervisor (Cross Training):

- Serve customers in the Café; may include processing payments, cleaning and bussing duties
- Make food and beverages as per the Museum’s standards.
- Follow all applicable safe food handling procedures.
- Support lunch and break coverage
- Cover duties of the Guest Services Supervisor (Food & Beverage) as needed.
- Communicate the Museum’s message and goals to visitors.

**Important Information**
- Resumes are welcomed from equity deserving groups.
- Wage Range $26.00 - $30.00 (based on experience).
- Applicants must have reliable transportation (car or carpool) to the Museum for all shifts (there is NO public transportation).
- Competitive benefits plan after 3 months of employment for this position.
- Free on-site parking.
- Staff Discounts and perks.
- Schedules include one or more weekend days and stat holidays (our busiest times).
- All employees must complete a Criminal Record Check in accordance with Museum Policies (covered by the Museum).

**You Are**

a customer service and retail leader who is meticulously focused on excellence in the delivery of the customer experience.

Guests will be welcomed warmly to the Museum, given a thorough introduction to their experience and provided with all of the information they need to make their visit excellent. You will be able to answer questions and make recommendations, due to an in-depth knowledge of products and services. The retail operation will flourish under your supervision. The staff team will be guided to be positive, collaborative, and work well with other departments, each other, as well as leadership.

** We Are Impressed with the following Qualities**:

- Excellent interpersonal skills/ able to engage with a diverse range of visitors, customers and colleagues.
- Hard working, friendly and energetic.
- Punctual, reliable, responsible and dependable.
- Pro-active, organized with excellent critical thinking.
- Takes initiative and solves problems.
- Sales and customer service oriented.

**Qualifications**:

- Direct experience (2-5 years) supervising customer service and retail operations.
- Willing to complete a Criminal Record Check, as per the Museum’s policies.
- Has or is willing to take to take Food Safe Le