Guest Experience Associate

**Join An Amazing Team**

About the Museum:
The **Britannia Mine Museum**is located on the ancestral and unceded territory of the SkSk̲wx̲wú7mesh Squamish Nation along the beautiful shores of Howe Sound.

This year (2025) marks our 50th Anniversary as a Museum and we are always excited to grow the team.

The Museum is a self-sustaining, non-profit organization, that creates accessible learning experiences to inspire discovery and connection through guided interpretive programming, self exploration opportunities, and the preservation of our historical site and artifacts.

We deliver an entertaining world class experience that encourages an informed understanding of mining and its impact on the environment, communities and sustainability.

As an organization we value:

- **Continuous Learning**
- **Quality Relationships (that are respectful, positive, genuine)**
- **Diversity**
- **Authenticity**
- **Financial Sustainability**

About You:
**You**are an up and coming ‘Tourism Superstar’ who is passionate about working at one of the best attractions the Sea-to-Sky Corridor has to offer **You**have a real passion for growing within the travel, tourism and cultural services (museum) sectors.

You have (at minimum) a high school diploma or equivalent; post-secondary education in tourism, business, museum studies or hospitality **is considered an asset**.

Skills and attributes needed for this role include:

- providing great customer service;
- friendly and calm;
- highly organized with strong time management skills;
- ability to maintain focus while working in a fast-paced environment;
- self-directed, extremely positive and adaptable;
- Knowledgeable about “customer flow” from first phone call through to leaving the Museum; understands Museum operations.

About the Role:
This is a regular, part-time role (Ideally Saturday, Sunday & Monday).

Benefits and an RRSP matching program are available at 3 months after a successful probation period.

The **Guest Experience Associate**is the first person guests meet when they arrive to the Museum. This is an amazing opportunity to hone your skills as an ambassador by welcoming guests, taking reservations and assisting with school and education programs, specialty groups, events, and travel trade groups.

Reporting to the Director of Museum Programs & Guest Experience with oversight from Guest Experience Coordinator this role ensures that all guests are met to a standard of excellence and that the front-end operations for museum admissions runs smoothly. The Guest Experience Associate will gain and share their in-depth knowledge of the Museum (the site and its’ history, programs, activities, & exhibits.)

Main Duties will include but are not limited to:

- Welcoming and processing all guest admissions, bookings, sales and inquiries.
- Sharing accurate and clear information with guests.
- Administer and ensure the tunnel manifest is accurate at all times, coordinating closely with the Museum’s Interpreters.
- Ensure all guest safety protocols are followed at all times.
- Manage and adjust tours for late arrivals, special needs, overbooking etc.
- Learn, process and administer all special museum codes; refunds; discounts and special programs.
- Administer and promote the museum’s membership program.
- Ensure that that the admissions area is tidy, organized, well stocked
- Prepare daily reports on tour numbers, guest numbers and revenue.
- Adhere to the BMM Code of Conduct and all applicable policies.
- Collect data, tracking membership statistics, and preparing reports.

Other Important Information:

- Applicants must be legally eligible to work in Canada.
- Applicants must have access to **reliable**transportation as the Museum cannot be accessed by public transit.
- Be willing to complete a criminal record check at hiring as per Museum Policy.
- Perks include: free parking, discounts on cafe food and beverages, discounts in the retail store.

**Statement on Diversity, Equity, Inclusion and Accessibility**:
Britannia Mine Museum is committed to fair and equitable treatment, representation and prosperity for all peoples in our communities and our industry. We condemn all forms of racism, discrimination, intolerance, and bigotry and work to use the power of the museum spaces, arts, creativity and self-expression to attain equality and representation for everyone. Britannia Mine Museum is committed to fostering community and organizational well being and actively explores any required changes to our policies initiatives, and practices to address the root causes of inequalities.

**Statement on Truth and Reconciliation**:
Britannia Mine Museum conducts its work on the unceded territory of the SkSk̲wx̲wú7mesh Nation We respectfully honour their culture and tradition. We support the 94 recommendations of the Truth and Reconciliation Commission and commit to taking action on recommendations involving museums, culture, arts and education. It is our hope that museums continue to b