Museum Food

**Join a Dynamic Team and Bring your Cafe Leadership Skills**

**The Role**

This is a regular, full-time role working either a Tuesday to Saturday OR Sunday to Thursday shift.

The **Museum Food & Beverage Supervisor**is a new role at the Britannia Mine Museum. This is a front-line supervisor role that supports the daily operation of the Museum’s food and beverage services at the museum, including:

- The Chatterbox Cafe
- Special Events
- Food and Beverage Kiosks

The **Museum Food & Beverage Supervisor**will work closely senior leadership in supporting the department to achieve annual sales growth targets set for the Chatterbox Cafe, and support the success of other collaborative Museum initiatives and strategies. This role will cross train with the Museum Retail Supervisor for optimal support and coverage.

This roles will supervise up to six employees and provide supervision, scheduling, on-boarding, training, coaching and problem solving support.

This role ensures that all food premises regulations are vigorously upheld and that cleanliness of the café and all food service areas is impeccable. Guests will be encouraged to continue their stay by visiting various on-site exhibits, as well as informed of products, promotions, and programs such as membership. Guests who experience a challenge will have it resolved swiftly and smoothly, to their satisfaction. Retail and café sales will continue to increase. Ideas will be brought forward for consideration.

**Important Information**
- Resumes are welcomed from equity deserving groups.
- Wage Range $26.00 - $30.00 (based on experience).
- Applicants must have reliable transportation (car or carpool) to the Museum for all shifts (there is NO public transportation).
- Competitive benefits plan after 3 months of employment for this position.
- Free on-site parking.
- Staff Discounts and perks.
- Schedules include one or more weekend days and stat holidays (our busiest times).
- All employees must complete a Criminal Record Check in accordance with Museum Policies (covered by the Museum).

**Key Responsibilities**
- Welcoming guests, resolving customer challenges or complaints; escalating situations as needed and highlighting customer service opportunities.
- Staff scheduling, onboarding and training and assist with performance evaluation.
- Coordinating café stock and supplies (ordering, receiving, storage, monitoring, adjustments, returns, investigating purchasing system and software challenges and annual inventory processing).
- Conduct opening and closing procedures, including proper daily cash handling processes, ensuring these are carried out accurately and consistently and that the café is clean and ready to welcome guests.
- Serve customers in the Café; may include processing payments, cleaning and bussing duties, as well as making food and beverages as per the Museum’s standards, as well as following all applicable safe food handling procedures.
- Use of databases and software related to delivery of guest services and processing of reservations and purchases.
- Participate in the planning and implementation of special events.
- Uphold the Museum’s Code of Conduct and Health & Safety Program.
- Safe food handling for establishments and knowledgeable with corresponding legislation.
- Assists Museum Retail Supervisor (Cross Training):

- Processing purchases, greeting customers.
- Become an expert on Museum’s product knowledge.
- Provide coverage for team lunches and breaks.
- Cover duties of the Museum Retail Supervisor as needed.
- Communicates the Museum’s message and goals to visitors.

**You Are**

a customer service leader who is meticulously focused on excellence in the delivery of the customer experience.

Guests will be welcomed warmly to the Chatterbox Café, served efficiently and quickly, and provided their food and beverages in a timely manner to make the most out of their café visit. You will be able to answer questions and make recommendations, due to an in-depth knowledge of products and services. The staff team will be guided to be positive, collaborative, and work well with other departments, each other, as well as leadership.

** We Are Impressed with the following Qualities**:

- Excellent interpersonal skills/ able to engage with a diverse range of visitors, customers and colleagues.
- Hard working, friendly and energetic.
- Punctual, reliable, responsible and dependable.
- Pro-active, organized with excellent critical thinking.
- Takes initiative and solves problems.
- Sales and customer service oriented.

**Qualifications**:

- Direct experience (2-5 years) supervising customer service operations.
- Willing to complete a Criminal Record Check, as per the Museum’s policies.
- Has or is willing to take to take Food Safe Level 1 as required.

**Statement on Diversity, Equity, Inclusion and Accessibility**:
Britannia Mine Museum is committed to fair and equitable treatment, representation and prosperity for all peoples in our communit