Administrative Assistant- Retail Operations

**The Role** We are currently searching for an **Administrative Assistant - Retail **reporting to the **VP, Retail**. This is a **Full-Time 18-month Contract **opportunity**.** The Administrative Assistant - Retail Operations will perform a variety of tasks to support the efficient operation of our retail stores. **Location**: Our Corporate Office is located in Bolton, ON. We offer Remote/Hybrid Flex work with visits into the office on an as-needed basis depending on the role and function. Who We Are Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and we’ve established ourselves as the leading retailer and distribution channel for beer in Ontario. Our state-of-the-art recycling system has made us one of the most environmentally responsible retailers in the world; nothing sold or returned to our stores ends up in landfill. We are proud to be a part of communities across the province and believe that if you’re going to be part of the community, you should also give back to it. We’ve partnered with many non-profit organizations over the years to raise awareness and much needed funds The Beer Store offers ownership to all Ontario-based brewers which means there's no other team of Beer Champions who live and love all things beer as much as we do. What is a _"Beer Champion?" _you ask...a Beer Champion isn’t just a customer favourite or a great teammate. We’re health and safety advocates, environmental stewards, and your local community’s _beer_ _enthusiasts_. Join us to continue to create a fun and genuine work culture that really feels like your second family What You’ll Be Doing - Administrative support for Retail Executives; collating data, creating spreadsheets, graphs, charts, and PPT presentations - Conduct one-off surveys and follow-ups with stores on stocking issues or requests from Distribution - Handle customer complaints; track and record concerns and resolutions - Update and track weekly and seasonal files: weekly hours, store format performance, DOS, shrink accruals, return to brewer, challenge rates, market share, Holiday Hours, and follow-up/inform respective parties - Orbis small supplies ordering and tracking - Support Marketing team with Kegs & Cases publication as needed - Responsible for tracking and reporting programs like Responsible Sale and Mystery Shopper - Perform other related duties and projects as assigned Who You Are - Your Knowledge, Skills & Experience - 2-3 years of administrative experience, TBS experience is an asset - Intermediate knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint - Strong verbal and written communication skills; exhibiting professionalism and empathy - Excellent organizational and time management skills, and the ability to prioritize tasks and is flexible to change - The ability to independently make decisions and resolve problems - The ability to maintain confidentiality - Self disciplined with the ability to work within tight timelines **Application Deadline: ASAP** Equal Opportunity Employer We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.