Client Relationship Manager

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**

**Working Arrangement**

Hybrid

This is an opportunity to join the Canada Retirement team at Manulife. The CRM is a key field office relationship management role supporting the overall client experience and retention of corporate clients at their place of business. The CRM is accountable to support the sales team by participating in formal and informal presentations promoting our capabilities and services to both new and existing clients. While accountable to support the sales team, this is not a sales position.

CRM will interact with plan sponsors and plan consultants/advisors explaining our products, tools and services. The incumbent is also responsible for plan changes working with other teams to facilitate amendments, fund changes, fee negotiations and education needs for the management of an existing block of business through post-sale service satisfaction, resulting in high client retention for Canada Retirement.

Manulife Canada Retirement division is a leading provider of group retirement savings plans for businesses across Canada. Our plans include Registered Retirement Savings, Defined Contribution, Registered Pension, Deferred Profit Sharing, and Employee Share Ownership programs.

This position is based in Quebec and requires occasional travel.

**Responsibilities**
- Understand the client’s business needs and build strong client relationships through effective and proactive service along with efficient and accurate handling of reactive requests
- Participation as a supporting member of the pre-sale process for Pension products and services.
- Participation in the installation process by working closely with Plan Sponsors, Consultants/Advisors and Head Office Implementation Team
- Participate in projects as required.
- Conduct Plan Administrator training
- Provide service according to the Canada Retirement published service model
- Provide on-going service improvement recommendations
- Support the Plan Sponsor with fulfilling Plan Governance guidelines
- Participate in pension committee and investment review meetings
- Proactively search and work to increase assets and nurture client relationships
- Provide support and information to the Financial Education team and/or National Education Consultant team for ongoing education needs

**Qualifications**:

- Bilingual (English & French)
- Experience in the Canadian pension industry
- Undergraduate degree preferred (business, economics or finance preferred)
- Knowledge of group retirement and non-registered savings plans
- Understanding of pension and investment regulations and legislation
- Strong mathematical aptitude is preferred
- CEBS - RPA Designation would be an asset

**Attributes**
- Superior interpersonal skills
- Proven ability to set priorities, meet goals, work independently, successful in a team-focused work environment.
- Proven problem-solving and analytical skills
- Superior written & verbal communication skills.
- Outstanding presentation skill in a group setting

**What motivates you?**
- Obsessing about customers, listening, engaging and act for their benefit.
- Thinking big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**Our commitment to you**
- Values-first culture
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
- We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short