Client Relationship Manager

**Job Description**:
**Role description**

The Client Relationship Consultant role focuses on developing strong relationships through proactive, in person servicing of group retirement plan customers located within a geographical region. This role is primarily aligned to our largest and most complex clients, participating in finalist presentations and working closely with a team to implement new sales. The ability to work independently and collaboratively towards strengthening client relationships is the key to success in this role. By focusing on the needs of our customers and building their trust you will grow our group retirement business through the retention of customer assets, increasing plan membership and contributions as well as transfer new assets from other financial institutions. This full-time opportunity is a great way to build on your group retirement and customer service expertise as part of a team dedicated to improving the physical, mental and financial well-being of Canadians.

**What you will do**
- Creating and executing an annual service plan to proactively service a defined block of customers
- Developing customized project plans for new case implementations
- Responding to general and technical questions regarding plan operation and legislation from plan administrators, advisors and consultants pertaining to all types of group retirement products including; RRSP, DPSP, RPP, IPP and RRIF.
- Developing and delivering presentations for use with group customers and plan members
- Working closely with the Communication & Education Manager to ensure appropriate educational sessions and communications are provided to customers
- Identifying customer needs and growth opportunities and providing appropriate products and solutions
- Introducing new product and service enhancements

**What you will bring**
- Bilingual (French/English) is required as you will be serving a mix of Anglophone and Francophone clients
- Highly adaptable, driven to be your best, and proven initiative.
- A career progression that demonstrates a strong understanding of group retirement customers, products and processes along with success in servicing a large customer base
- Post-secondary education in a related field demonstrating knowledge and understanding of business principles
- Minimum 5 years’ experience in the financial services industry
- Ability to communicate effectively (verbally and in writing) demonstrating a polished, professional manner and ability to listen, negotiate and collaborate
- Proficiency with MS Office programs (Word, Excel, PowerPoint, Outlook, and Teams)
- Organizational talent showing skill in self-management, prioritization and success meeting tight deadlines
- Analytical aptitude with strong capacity to make decisions and be innovative in problem solving
- Strong presentation skills
- Demonstrated ability to build strong relationships with Clients and Advisors
- RPA Designation (CEBS Program)
- Ability to work closely with the sales team and the finalist sales presentations
- Comfort working independently and as part of a larger team
- Valid driver’s license and vehicle are necessary due to the travel requirements

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_ Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_