Vice-president, Client Relationship

Do you enjoy connecting with clients and helping tackle business problems? Do you see opportunity where others see roadblocks or challenges? If so, this opportunity might be for you. The Relationship Lead role provides an opportunity to develop strong relationships with clients built on the foundation of a global organization that is in the business of better decisions. Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like
Responsible for ‘knowing’ his/her clients and prospects
Maintaining regular contact with client and growing relationships within their organization - both health relationship, but also introducing other solution lines to a client
Leading changes of client contacts and ensuring any transitions are smooth
Developing senior relationships in an organization - i.e., C-suite
Implementing the engagement agreement and modifying as required
Ensuring the revenue received is adequate for the work required
Implementing Aon Client Promise discussions and activity and ensuring that identified clients participate in the ACP survey
Ensuring that client happiness (as measured by the Net Promoter Score and/or through our formal client happiness check-in to be defined) is high and identifying jeopardy situations in a timely manner, developing a strategy to support the save of an account
Conducting annual planning meetings and developing strategy with support from Delivery Lead(s)
Leading general client communications (legislative updates, etc.)
Meeting regularly with the Delivery Lead(s) to ensure understanding of the client deliverables and their timing
Joining the DL for client meetings, developing a strong partnership/team approach with the DL
Actively leading opportunities in Aon Connect
Onboarding new clients by ensuring coordination with finance, business units, etc. so that contracting, and engagement compliance is complete
Leading budgets, forecast in Client Planner
Issuing invoices (if applicable) in a timely manner, minimizing write downs
Ensuring commissions (if applicable) are received in a timely manner and accurately reflect expected levels
Ensuring that the value of our services is well understood by the client
In conjunction with sales, responsibility for hosting and supporting client roundtables and maintaining transparency with various industry organizations (CPBI, HRPA, other) within the local market. How this opportunity is different
The Relationship Lead will ensure year over year growth of client revenue by expansion of revenue/services to existing clients and working with Producers (to and from them) to build relationships with prospective clients to support new logo revenue, new logos identified by Producer, RFP, Global and local relationships.
The opportunity to work in a growth role that allows for the individual to grow, work with other functional areas, bring their individual strengths and opportunities to the table to build a practice and team that is stronger as a unit versus individual. Our Health Solutions practice is founded on the opportunity of our colleagues, we win as a team and lose as a team Skills and experience that will lead to success
Hands-on experience in the Health Benefits realm is required
Post-secondary degree or diploma in Business, Commerce or similar area of focus is helpful but not required
Consistent track record to build, maintain and expand effective professional relationships across multiple partner groups
High levels of Emotional Quotient/Intelligence (EQ) and eye for business
Natural curiosity coupled with a positive mentality and approach to problem solving
Life Insurance license will be required within 12 months if not already held How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner stat