Bilingual Client Relationship Manager

About Securian Canada

Who we are - and who we’re here for

We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective - all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care - providing specialized experiences to those we serve.

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

What's in it for you

Immediate and ongoing career growth. This is an opportunity to move from a Service Representative or Account Executive position into a Client Relationship Manager role. You will be supported by your manager and given the chance to leverage your knowledge and grow your insights to succeed in this role. As we continue to grow, so will your career opportunities, including the chance to increase your business portfolio, move up to the Director level or into another area of the business.

What you will do

Spearhead client communications. You will create and deliver business plans for key clients and large implementations. You will deliver presentations and promotions on new products and services promotions to boost sales growth and grow the sponsor’s understanding of our offerings.
Grow and share knowledge. You will stay up to date on our offerings, and work collaboratively with internal partners on pricing, renewals, plan changes, and administration. You will educate clients on administrative and legislative processes and requirements, such as federal and provincial legislative changes and evolving technological enhancements. You will ensure your clients are aware of changes and updates to compliance regulations.
Support service representatives. You will mentor service representatives, guide their work, and leverage their skills for client-facing deliverables.

What you bring

The education and experience. You have your Quebec Group Insurance Plans Advisor license and extensive client-facing experience in the group insurance industry. Affinity and Association experience is a bonus. You can draw on your insights and industry expertise to make sound decisions that balance business and customer needs.
The interpersonal skills. You are fluent in French and English. You have excellent oral, written, and presentation skills, with the ability to negotiate and influence decision-makers. You are customer-focused and can build and nurture long-standing relationships with clients, intermediaries and peers. You thrive in an independent role and as a contributing team member.
The project management. You are a self-starter with the ability to manage work with limited direction and you can plan and deliver projects. You have exceptional problem-solving capabilities, thinking creatively and analytically to satisfy client demands and propose solutions.
The technical skills. You are highly proficient with MS Office, and you are comfortable learning and working with new technologies.
The flexibility. You have a valid driver’s license, and you are willing and able to travel to client-facing meetings on an as-needed basis.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
Flexible work arrangements with monthly financial allocations to support your work-life balance;
Generous starting paid vacation time, plus additional vacation days for every year of service;
Paid volunteer day so you can dedicate time to a cause you are passionate about;
Paid personal and wellness days to support your total wellbeing;
Educational assistance of up to $3,500 a year (with appr