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Office Administrator

2 weeks ago

Lasalle, Canada Canaselect Full time

**Job Summary**:
**Key Responsibilities**:

- **Client Communication**:

- Respond to client inquiries regarding products, pricing, and delivery schedules.
- Provide accurate and detailed information about food packaging products.
- **Administrative Tasks**:

- Create and manage invoices for in-store purchases and deliveries.
- Maintain and update client records and order histories.
- Prepare and send quotes to clients based on their specific requirements.
- **Sales Support**:

- Assist in making sales by understanding client needs and recommending suitable products.
- Follow up with clients to ensure satisfaction and encourage repeat business.
- Identify opportunities to upsell or cross-sell products.
- **Product Knowledge**:

- Develop and maintain a strong understanding of our food packaging product range.
- Stay updated on industry trends and new product offerings.
- **Coordination**:

- Liaise with the procurement and delivery teams to ensure timely order fulfillment.
- Coordinate with suppliers to obtain quotes and product information as needed.

**Qualifications**:

- Fluency in both English and French (written and spoken) is mandatory.
- Proven experience in a similar role, preferably in wholesale, distribution, or the food packaging industry.
- Strong administrative and organizational skills.
- Proficiency in using invoicing software and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Basic understanding of sales principles and customer relationship management.

**Preferred Qualifications**:

- Knowledge of food packaging products and industry standards.
- Experience in a sales or customer-facing role.

**Résumé du poste**:
**Responsabilités principales**:

- **Communication avec les clients**:

- Répondre aux appels téléphoniques et aux courriels de manière rapide et professionnelle.
- Répondre aux demandes des clients concernant les produits, les prix et les délais de livraison.
- Fournir des informations précises et détaillées sur les produits d'emballage alimentaire.
- **Tâches administratives**:

- Créer et gérer des factures pour les achats en magasin et les livraisons.
- Tenir à jour les dossiers clients et les historiques de commandes.
- Préparer et envoyer des devis aux clients en fonction de leurs besoins spécifiques.
- **Soutien aux ventes**:

- Aider à réaliser des ventes en comprenant les besoins des clients et en recommandant des produits adaptés.
- Assurer le suivi avec les clients pour garantir leur satisfaction et encourager les commandes répétées.
- Identifier les opportunités de vente incitative ou croisée.
- **Connaissance des produits**:

- Développer et maintenir une compréhension approfondie de notre gamme de produits d'emballage alimentaire.
- Se tenir informé(e) des tendances de l'industrie et des nouvelles offres de produits.
- **Coordination**:

- Collaborer avec les équipes d'approvisionnement et de livraison pour assurer l'exécution rapide des commandes.
- Coordonner avec les fournisseurs pour obtenir des devis et des informations sur les produits selon les besoins.

**Qualifications**:

- Maîtrise de l'anglais et du français (à l'écrit et à l'oral) obligatoire.
- Expérience avérée dans un rôle similaire, de préférence dans le secteur de la vente en gros, de la distribution ou de l'emballage alimentaire.
- Solides compétences administratives et organisationnelles.
- Maîtrise des logiciels de facturation et de la suite Microsoft Office (Word, Excel, Outlook).
- Excellentes compétences en communication et en service à la clientèle.
- Capacité à gérer plusieurs tâches et à travailler dans un environnement dynamique.
- Compréhension de base des principes de vente et de la gestion de la relation client.

Pay: $18.00-$23.00 per hour

Work Location: In person