Ops. Customer Services Representative

2 weeks ago

Victoria, Canada Gateway Services Inc Full time

**SUMMARY**:
The Operations Customer Service Representative, reporting into the Operations Care Center Manager, is responsible for a daily route, picking up deceased pets from veterinary clinics and homes, and bringing them back to our care centers for cremation. In addition, the Operations Customer Service Representative will act as an extension of the client care team, meeting with veterinary staff, troubleshooting issues on-site, escalating if need and assisting operations staff when necessary.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Operate a company vehicle along a pre-designed daily route for 8-10 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center.
- Pack and unpack the vehicle properly and with care.
- Act as an extension of the client care team - is the face of Gateway Services in the veterinary community.
- Continuously meet and communicate with veterinary staff.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues on-site whenever possible. Ensure issues are escalated to other team members when necessary.
- Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly.
- Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager
- Keep records on vehicle maintenance issues and communicates to Facility Manager
- Communicate and coordinate with other team members, as necessary.
- Provide feedback on the efficiency of the customer service process.
- Work with mínimal supervision
- Ensure service standards are met based on well established procedures.
- Manages difficulties to achieve positive results.
- Assist the operations staff when necessary.

**WHAT YOU NEED TO SUCCEED**:
**Education, Training & Qualifications**
- High school diploma or equivalent education
- Minimum of 12 months experience in a service industry, specifically related to driving.
- Valid driver’s license and clean driving record

**Skills & Abilities**
- Excellent problem solving skills by being able to develop solutions and quick thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment
- Strong attention to detail

**WORKING CONDITIONS**:

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Regular lifting/moving 100+ lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.
- Regular handling of deceased pets.

Monday to Friday. Some weekends as required. One 12 hour day once every 3 weeks to visit Vet clinic North Island.

  • Ops. Customer Services Representative

    3 hours ago

    Victoria, Canada Gateway Services Inc Full time

    **Job Location: Nanaimo, BC** **Job Overview** The Customer Services Representative, reporting into the Care Center Manager plays a critical role in supporting our veterinary clinic partners by managing their accounts and ensuring seamless service delivery. This position involves regular communication with clinics, addressing their needs, coordinating...

  • Customer Service Representative

    4 days ago

    Victoria, Canada Domino's Pizza | 655069 BC LTD Full time

    Hot job opening, fresh out of the Oven! The Customer Service Representative's role is crucial within the Domino's system! We pride ourselves on offering fast and friendly service with a smile, and our CSRs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the...

  • Customer Service Representative

    1 week ago

    Victoria, Canada E8M MANAGEMENT Full time

    Great service isn’t just what we do - it’s who we are. Every interaction is a chance to create a positive experience, solve a problem, or brighten someone’s day. If you believe in the power of meaningful conversations and making people feel truly supported, we want to hear from you. We’re looking for a **Customer Service Representative** who’s...

  • Customer Service Representative

    2 hours ago

    Victoria, Canada Pacificanna - Jubilee Full time

    **Overview** **Available Roles (Jubilee)** - Part-time Customer Service Representative (15-25 hrs/week). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with...

  • Customer Service Representative

    4 days ago

    Victoria, Canada Pacificanna Fairfield Full time

    **Overview** Pacificanna is looking for sales and customer service focused individuals to join their team in a fast-growing market sector. The company is launching a premium cannabis retail chain across BC and is looking for exceptional talent to join the team. **Available Roles** - Part-time Customer Service Representative (1) approx....

  • Customer Service Representative

    6 days ago

    Victoria, Canada Tom's RV Service & Supplies Ltd Full time

    Tom's RV Service & Supplies Ltd is a locally owned company. Currently we are seeking a full time Customer Service Representative to add to our team. The Customer Service Representative should be the first and lasting impression our customers will experience and therefore does everything with a consistent focus on exceptional customer service, in every...

  • Customer Service Representative

    1 week ago

    Victoria, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 days ago

    Victoria, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    1 week ago

    Victoria, British Columbia, Canada OOCL CANADA INC. Full time $45,000 - $55,000

      Customer Service Representative – Export Ocean Cargo Harbour Centre, West Hastings Street, Vancouver, B.C. V6B 4N6On-site role Mon-Fri (w/1 hour lunch) What is OOCL? OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL...

  • Customer Service Representative

    4 days ago

    Victoria, Canada Budget Car & Truck Rental Full time

    **Customer Service Representative - Full-time Permanent** **Job Description - Customer Service Representative** **Reports to**: Onsite Management Team **Position Summary** Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing...