Bilingual Lease Maturity Specialist

Join our Lease Maturity team at SCI Lease Corp; currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, RAM, and Maserati vehicles. Have the opportunity to jump into a fast paced and dynamic environment by becoming and critical team member in building and executing a lease maturity strategy designed to support our lessee and dealer experience while maximizing residual values and supporting in the design / maintenance of key business systems.

**RESPONSIBILITIES**
- Engage our customers and dealers to provide the optimal lease maturity experience whether in retaining a loyal, or in supporting a returning lessee
- Review lease returns to ensure all payments have been collected and wear and tear parameters have been properly disclosed, included any required adjustments
- Support in the distribution and initial follow up of the lease maturity statement due to excessive kms or excess wear and tear
- Support in the collection of documents or further deficiencies required in processing a direct lessee buyout of their lease
- Handle all lease maturity customer inquiries
- Assist with lease extension requests
- Support QA team in reviewing and issuing lease maturity statements and work with vendors to resolve errors in inspection reports
- Assist QA team with lease maturity statement adjustment requests
- Other duties as may be assigned

**BEHAVIOURAL**
- Friendly and optimistic individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Proactive problem solver with a mind for efficiency and quality
- Empathetic; able to relate to customers
- Solid team player who can also work independently
- Creative out of the box thinker
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Leads by example
- Open minded and able to adapt to change

**QUALIFICATIONS**

**SKILLS **required
- Proficient written and verbal skills in English and French
- Customer focused
- Excellent communication, interpersonal and critical thinking skills
- Ability to manage regular interruptions to work-flow
- Strong time management, multi-tasking, and organizational skills
- Aptitude for simple mathematical calculations
- Able to work under pressure within tight deadlines
- Able to handle large volumes of work
- Able to prioritize work
- Analytical, problem solving, and decision-making skills

**EXPERIENCE**
- 3 years in an administrative/customer service role
- Previous leasing or automotive experience is considered an asset

**EDUCATION**
- Bachelor’s degree preferred
- Experience in Microsoft Office

**REPORT TO**:Team Lead, Lease Maturity

**COMPANY INTRODUCTION**

SCI Lease Corp. offers our employees a competitive salary, comprehensive employee benefits, and an environment that fosters teamwork & entrepreneurial spirit. Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Language training provided
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Language**:

- French (required)

Work Location: Hybrid remote in Markham, ON