Call Center Representative

2 weeks ago

Hamilton, Canada Espace Urbain Full time

**Job Overview**:
As a Call Center Representative for our fence contracting company, you will be the first point of contact for customers, providing information, answering inquiries, and assisting with various aspects of fence installations and services.

**Responsibilities**:
Answer incoming calls from customers inquiring about fence installation services.

Provide information on the types of fences available, pricing, and the installation process.

Schedule appointments for customers interested in obtaining quotes or discussing specific fencing projects.

Coordinate with the sales and installation teams to ensure efficient scheduling.

Assist customers in choosing the right type of fence for their needs, considering factors such as aesthetics, functionality, and budget.

Address inquiries related to fence maintenance, repairs, and customization options.

**Qualifications**:
High school diploma or equivalent.

Excellent communication and interpersonal skills.

Ability to handle a high volume of calls in a fast-paced environment.

Strong problem-solving abilities and a proactive approach to customer satisfaction.

**Job Types**: Full-time, Part-time

**Salary**: $23.10-$26.60 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

Work Location: On the road

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