Business Solutions Analyst

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level C

Job Title

Business Solutions Analyst

Department

Business Solutions | Business and Solutions Support | Enrolment Services

Compensation Range

$7,283.75 - $10,474.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

March 4, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

Organizational Status

The Business Solutions Analyst, reports to the Associate Director, Student Systems Management. The Business Solutions Analyst interacts with all levels of staff across units within Enrolment Services and other academic and service units across the campus, including UBC IT, to provide service and support in identifying and shepherding system requirements. The Business Solutions Analyst may coordinate, provide direction and/or assign work to staff when necessary.

Work Performed

Major Responsibilities:

- Using in-depth knowledge of the Student Information System, and an understanding of all registrarial functions, guides the business stakeholders in determining and articulating their business needs and how system integration efforts can be a benefit to them; works with UBC IT to communicate business issues on behalf of multiple stakeholders; communicates solution proposals, resource estimates and scoping assumptions back to stakeholders and involves stakeholders in discussions as appropriate.
- Responsible for communications to the Student Information System user community for critical system updates, outages and developments in a timely and efficient manner.
- Communicates the status of IT initiatives, projects and operational performance of systems to the ES affected business unit (s) he or she supports.
- Monitors project progress including providing direction, advice, training and feedback to project participants.
- Maintains a balanced perspective of project progress and challenges; negotiates deliverables and timing across multiple stakeholders; manages stakeholder s expectations during high stress problem/crisis situations and keeps relevant parties focused on the primary objectives and critical tasks at hand.
- Examines processes for streamlining opportunities and coordinates relevant systems and process changes.
- Coordinates testing of developments and/or improvements to the Student Information System and ensures quality assurance.
- Keeps up to date with new technologies and leverages them to recommend and provide creative solutions for staff.
- Evaluates and assigns security and access permissions to data and systems in accordance to university policy, legislative requirements and best practice;
- Participates in the development of communication plans and promotional campaigns for systems projects.
- Designs, develops and delivers reports and statistics to the University community and to federal government agencies such as Statistics Canada;
- Actively promotes best practices in the security and privacy of personal information and student data;
- Keeps up to date on privacy legislation and information security policy and requirements of the university;
- May represent the Associate Director on committees or at meetings;
- Performs other related duties as required.

Consequence of Error/Judgement

The BSA is a representative of ES and liaises with ES staff and various members of the university community including UBC IT, faculties and service units. This is a highly visible position, which has continuous contact with Enrolment Services staff and a very diverse university and public community. Projects coordinated by the incumbent will directly impact faculty, staff and student relationships with UBC and the outside community. Failure to adequately involve stakeholders could result in ineffective design of technologies to support business operations or the ineffective use of available technologies resulting in unnecessary work by faculty, staff and administrators. Inability to liaise appropriately with UBC IT could lead to unsustain