Business Analyst

2 weeks ago

Vancouver, Canada Omni Logic Solutions Full time

**Schedule: Full-Time**:
The Business Analyst role provides solution consulting services to Omni Logic Solutions clients in Microsoft Dynamics NAV and Dynamics CRM. Given the role’s position in the team, the Consultant provides leadership by helping mentor and support junior team members.
- Department**:Sales**
- Project Location(s)**:Vancouver BC**

**Key Responsibilities & Activities**:

- Participates in all key areas in the project methodology including: Diagnostic, Proof of Concept, Analysis, Specification Documentation, Training, Software installation services, and other related services
- Provides consulting services and advises clients on solution best practice strategies for successful implementations
- Support and cooperate with Project Managers to move the implementation forward positively
- Complete support cases with a quick turnaround to resolution for clients
- Communicate proactively with colleagues and clients
- Writes functional requirement documents for clients as per the project or statement of work
- Performs and assists with analysis workshops with clients to define business, process, functional requirements and data element requirements
- Provides regular updates (project status, issues for escalation, billable hours) to key individuals involved in the project
- Assists project teams, Partner project teams and Client project team members
- Troubleshoots software and implementation issues and provides, where required, workaround and functional implementation guidance
- Gathers business, process and integration requirements
- Supports customers in preparing, documenting and testing scenarios
- Participates in all internal project planning sessions and team meetings as required

**Education and Certifications**:

- At least 3 years’ experience in a similar role in a growth environment
- At least 1 years post qualifying experience
- University Degree or College Diploma in Computer Science
- Valid driver’s license

**Knowledge, Skills & Abilities**:

- Prior experience with Microsoft Dynamics NAV and CRM or similar prefered
- Strong organizational ability
- Detail & Result oriented
- Must be proactive, self-motivated and strong in time management
- Prepared to show initiative in improving existing processes and defining new ones
- Demonstrated strong team work ethic and the ability to lead and manage others
- Must be a strong communicator (written and verbal) both with internal staff and external clients
- Must have a strong sense of business process and provide best practice strategies for Microsoft Dynamics NAV and/or Microsoft Dynamics CRM.
- Be a creative problem solver
- Have system and user acceptance testing skills.

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