Full Time Front Desk Receptionist/ Administrative Assistant

2 weeks ago

St Catharines, Canada LV Physiotherapy Full time

**About Us**
LV Physiotherapy is a welcoming, client-centered clinic in St. Catharines, Ontario, dedicated to helping individuals move better and feel better. Our team of passionate healthcare professionals provides personalized care that supports long-term recovery and wellness. We take pride in our collaborative approach and supportive team culture.

**Position Overview**
We’re currently looking for a reliable and friendly **Receptionist / Administrative Assistant** to join our front desk team full-time. This individual will be the first point of contact for our clients and play a key role in ensuring smooth day-to-day operations at the clinic.
This is a great opportunity for someone who enjoys working in a fast-paced environment, values patient care, and wants to be part of a fun and growing healthcare team.

**Key Responsibilities**
- **Client Interaction**: Greet and check in clients with warmth and professionalism
- **Appointment Management**: Book, reschedule, and confirm appointments using Practice Perfect EMR
- **Billing & Documentation**: Process payments, manage insurance claims (extended health benefits, WSIB, and MVA), and ensure accurate data entry in Practice Perfect
- **Administrative Support**: Assist therapists with document handling and basic administrative tasks
- **Office Coordination**: Monitor supplies, manage incoming mail, and help keep the clinic organized
- **Team Support**: Collaborate with fellow front desk staff and clinical team members to ensure a seamless client experience

**Required Skills & Experience**
- Previous experience in a receptionist or administrative role (healthcare experience is an asset)
- Comfortable using computers and electronic charting software; experience with Practice Perfect EMR is a strong asset
- Strong interpersonal and communication skills
- Organized, detail-oriented, and able to manage multiple tasks at once
- Reliable, punctual, and professional
- Fluent in English (spoken and written)

**Schedule & Compensation**
- **Full-time**: Monday to Friday, with some evening shifts required
- **Wage**: Hourly rate aligned with experience and industry standards, with increases tied to performance and growth in the role
- Supportive, team-oriented work environment
- Opportunities for on-the-job training and long-term growth

**Ready to Join Our Team?**
If you’re enthusiastic about providing exceptional customer service and want to be part of a healthcare team that values compassion, teamwork, and professionalism, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Expected hours: 32 - 40 per week

**Benefits**:

- Company events
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 2025-05-20
Expected start date: 2025-06-02

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